Privacy Policy
Privacy Policy
Last updated: June 25, 2026
1. Introduction
This Privacy Policy explains how personal data is collected, used, stored and protected when you use the QuickSnowTeach website, make an enquiry, book a Service, communicate with us, participate in a camp, course, lesson, riding session or related offline Service, or otherwise interact with us.
QuickSnowTeach is a public-facing project name, brand name and website name used by the Providers to offer camps, courses, lessons, riding sessions, travel experiences and related services.
QuickSnowTeach is not a separately incorporated legal entity unless expressly stated otherwise.
This Privacy Policy applies to:
1. The website https://quicksnowteach.com/;
2. Booking pages used by QuickSnowTeach, including https://quicksnowteach.rezdy.com/;
3. Enquiries, bookings and payments related to QuickSnowTeach Services;
4. Communication by email, website forms, social media, WhatsApp, Telegram or other communication channels;
5. Participation in offline camps, courses, lessons, riding sessions, travel experiences and related Services.
This Privacy Policy does not apply to websites, platforms or services operated by third parties. Where you use a third-party website, payment provider, booking platform, social media platform or communication platform, their own privacy policies and terms may also apply.
2. Data Controllers
For the purposes of this Privacy Policy, the data controller is the self-employed professional responsible for the relevant Service, enquiry, booking, payment, communication or other processing activity.
Depending on the specific Service or booking, the data controller may be:
Self-employed professional: Anton Zolotarev
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785392
Telephone: +351 935 866 388
Email: quicksnowteach@gmail.com
Self-employed professional: Daria Zakhodiakina
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785899
Telephone: +351 920 192 205
Email: quicksnowteach@gmail.com
Where a specific Service is provided and invoiced by self-employed professional Anton Zolotarev, Anton Zolotarev is the data controller for the personal data processed in connection with that Service.
Where a specific Service is provided and invoiced by self-employed professional Daria Zakhodiakina, Daria Zakhodiakina is the data controller for the personal data processed in connection with that Service.
Where a specific Service is provided or managed by both self-employed professionals, both may act as data controllers for the personal data processed in connection with that Service.
References to “we”, “us” or “our” in this Privacy Policy mean the relevant data controller or data controllers, as applicable.
We have not appointed a Data Protection Officer. If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us at:
quicksnowteach@gmail.com
3. Personal Data We Collect
We collect only the personal data that is reasonably necessary for the purposes described in this Privacy Policy.
Depending on how you interact with us, we may collect the following categories of personal data:
3.1. Contact and identification data
This may include:
1. First name and last name;
2. Email address;
3. Phone number;
4. Country of residence;
5. Billing details;
6. Information provided in contact forms, enquiries or messages.
3.2. Booking and service data
This may include:
1. Selected Service;
2. Booking reference;
3. Booking status;
4. Service dates and location;
5. Number of Participants;
6. Participant names;
7. Riding level and previous experience;
8. Equipment information;
9. Special requests related to the Service;
10. Communication related to the booking.
3.3. Payment and invoicing data
This may include:
1. Payment status;
2. Amount paid;
3. Payment method information processed through third-party payment providers;
4. Billing name;
5. Billing address;
6. Tax identification details where required for invoicing;
7. Invoice, receipt and accounting records.
We do not normally store full payment card details. Card payments are processed by third-party payment providers.
3.4. Safety and participation data
To organise and deliver Services safely, we may ask Participants to provide information relevant to their participation, such as:
1. Riding level;
2. Previous skiing or snowboarding experience;
3. Physical limitations relevant to participation;
4. Injuries or medical limitations relevant to participation;
5. Emergency contact details;
6. Insurance confirmation;
7. Other information that may affect safe participation in the Service.
We only ask for safety and health-related information where it is relevant to the organisation, safety or suitability of the selected Service.
3.5. Communication data
This may include:
1. Emails sent to or from us;
2. Messages sent through website forms;
3. Messages sent through social media;
4. WhatsApp or Telegram messages;
5. Customer support requests;
6. Feedback or complaints.
3.6. Marketing data
This may include:
1. Email newsletter subscription status;
2. Marketing preferences;
3. Consent records;
4. Unsubscribe records;
5. Engagement with newsletters or marketing communications.
3.7. Photo, video and media data
During camps, courses, lessons, riding sessions or related Services, photo and video materials may be created for one or more of the following purposes:
1. Technical feedback;
2. Video analysis;
3. Safety review;
4. Internal training;
5. Marketing or social media content, where appropriate.
Where photos or videos are used for public marketing purposes, social media, advertising or promotional materials, we will rely on your consent or another appropriate legal basis where permitted by law.
3.8. Website and usage data
When you visit our Website, certain data may be collected automatically, such as:
1. IP address;
2. Browser type and version;
3. Device type;
4. Operating system;
5. Pages visited;
6. Date and time of visit;
7. Time spent on the Website;
8. Referring pages;
9. Cookie and tracking information, where applicable.
More information about cookies is provided in the Cookies section of this Privacy Policy.
4. Why We Process Personal Data and Legal Bases
We process personal data only where we have a lawful basis to do so under applicable data protection law, including the General Data Protection Regulation (GDPR).
Depending on the purpose, we may process your personal data on one or more of the following legal bases:
1. Performance of a contract;
2. Steps taken before entering into a contract;
3. Legal obligation;
4. Legitimate interests;
5. Consent;
6. Explicit consent, where required for special categories of personal data.
4.1. Enquiries and pre-booking communication
We process personal data to respond to enquiries, provide information about Services, answer questions, recommend suitable Services and communicate before a booking is made.
Legal basis:
1. Steps taken before entering into a contract;
2. Legitimate interests in responding to enquiries and communicating with potential clients.
4.2. Bookings and Service delivery
We process personal data to manage bookings, confirm participation, organise groups, provide the selected Service, communicate with Clients and Participants, manage schedules and meeting points, and deliver camps, courses, lessons, riding sessions, travel experiences and related Services.
Legal basis:
1. Performance of a contract;
2. Steps taken before entering into a contract;
3. Legitimate interests in organising and delivering the Service safely and effectively.
4.3. Payments, invoices and tax records
We process personal data to manage payments, issue invoices or receipts, keep accounting records, comply with tax obligations and manage refunds where applicable.
Legal basis:
1. Performance of a contract;
2. Legal obligation;
3. Legitimate interests in managing payments, accounting and business records.
4.4. Safety, riding level and participation suitability
We process personal data related to riding level, experience, equipment, physical limitations, injuries or other participation-related information to assess whether the Service is suitable for the Participant, to organise the group appropriately and to support safe participation.
Legal basis:
1. Performance of a contract;
2. Legitimate interests in safety, risk management and proper organisation of the Service;
3. Explicit consent where special category health-related data is provided and such consent is required by law.
You should only provide health-related information that is relevant to your safe participation in the selected Service.
4.5. Emergency and incident management
We may process personal data to respond to accidents, incidents, emergencies, safety concerns, insurance matters or disputes.
Legal basis:
1. Vital interests, where necessary to protect someone’s life or safety;
2. Legitimate interests in managing incidents, safety and legal claims;
3. Legal obligation, where applicable.
4.6. Customer support, complaints and dispute handling
We process personal data to respond to customer support requests, manage complaints, resolve disputes, enforce agreements and protect our legal rights.
Legal basis:
1. Performance of a contract;
2. Legitimate interests in resolving issues and protecting legal rights;
3. Legal obligation, where applicable.
4.7. Marketing communications
We may process personal data to send newsletters, updates, offers or information about our Services where you have subscribed, requested such information, given consent or where such communication is otherwise permitted by law.
Legal basis:
1. Consent;
2. Legitimate interests where permitted by law, for example to communicate with existing customers about similar Services, provided that they have the option to unsubscribe.
You can unsubscribe from marketing emails at any time.
4.8. Website analytics and improvement
We may process website and usage data to understand how visitors use our Website, improve our content, monitor technical performance, prevent abuse and improve our Services.
Legal basis:
1. Legitimate interests for essential technical and security data;
2. Consent where required for analytics cookies or similar tracking technologies.
4.9. Photos, videos and marketing content
We may process photos and videos for technical feedback, video analysis, Service delivery and internal training.
Where we use identifiable photos or videos for public marketing, social media, advertising or promotional purposes, we will rely on your consent or another appropriate legal basis where permitted by law.
Legal basis:
1. Performance of a contract for technical feedback and video analysis included in the Service;
2. Legitimate interests for internal quality improvement and safety review;
3. Consent for public marketing use, where required.
5. Special Category Data
Some information that you choose to provide may relate to health, injuries, physical limitations or other sensitive matters. This type of information may be considered special category data under the GDPR.
We process such information only where it is relevant to your safe participation in the selected Service and only to the extent reasonably necessary.
We do not ask for detailed medical records. Participants should only provide information that is relevant to participation, safety, group organisation or emergency management.
Where explicit consent is required for the processing of health-related data, we will rely on your explicit consent.
You may choose not to provide health-related information. However, if relevant information is not provided, we may be unable to assess whether the selected Service is suitable for you or whether you can participate safely.
6. Sharing Personal Data and Third-Party Service Providers
We may share personal data with third parties only where this is necessary for the purposes described in this Privacy Policy, where we have a lawful basis to do so, or where we are required to do so by law.
We do not sell personal data.
Depending on how you interact with us, we may share personal data with the following categories of third parties:
1. Booking platforms used to manage bookings and reservations;
2. Payment providers used to process payments and refunds;
3. Website hosting and website platform providers;
4. Email and communication service providers;
5. Email marketing or newsletter platforms, where applicable;
6. Accounting, tax and invoicing service providers;
7. Cloud storage and document management providers;
8. Analytics and website performance tools, where applicable;
9. Social media platforms, where you interact with us through those platforms;
10. Legal, tax, accounting or professional advisers, where necessary;
11. Public authorities, courts, regulators or law enforcement bodies, where required by law.
Third-party service providers may process personal data on our behalf, or they may act as independent data controllers depending on the nature of the service they provide.
Where a third-party service provider processes personal data on our behalf, we take reasonable steps to ensure that such provider processes personal data in accordance with applicable data protection law.
7. Booking Platforms and Payment Providers
We may use third-party booking platforms, including Rezdy, to present Services, receive bookings, manage booking status, send booking confirmations, manage payment requests and communicate with Clients.
When you make a booking through a third-party booking platform, that platform may process personal data according to its own privacy policy and terms.
We may use third-party payment providers, including Stripe, to process payments, deposits, remaining balances, refunds and related payment information.
We do not normally receive or store full payment card details. Payment card details are processed by the relevant payment provider.
Payment providers may process payment-related data as independent data controllers or processors, depending on the specific payment service and legal requirements that apply to them.
Payment-related data may be processed for the following purposes:
1. Processing payments;
2. Processing refunds;
3. Fraud prevention;
4. Payment security;
5. Compliance with legal, tax, accounting and financial obligations;
6. Resolving payment disputes or chargebacks.
8. Communication Channels
You may contact us through different communication channels, including:
1. Email;
2. Website forms;
3. WhatsApp;
4. Telegram;
5. Instagram;
6. Facebook;
7. YouTube;
8. Other social media or messaging platforms.
When you contact us through a third-party communication platform, that platform may process your data according to its own privacy policy and terms.
We may use communication data to:
1. Respond to enquiries;
2. Provide information about Services;
3. Manage bookings;
4. Send booking-related updates;
5. Provide organisational information before or during a Service;
6. Handle support requests, complaints or disputes;
7. Maintain a record of relevant communication.
We recommend that you do not send unnecessary sensitive personal data through social media or messaging platforms.
9. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to operate the Website, improve user experience, understand Website performance and, where applicable, support marketing or analytics.
Cookies are small files stored on your device when you visit a website.
We may use the following types of cookies:
9.1. Essential cookies
Essential cookies are necessary for the Website to function properly. They may be used for security, page navigation, booking functionality, form submission or other basic Website functions.
These cookies do not normally require consent where they are strictly necessary for the Website or Service requested by the user.
9.2. Functional cookies
Functional cookies help remember choices you make, such as language preferences or other Website settings.
9.3. Analytics cookies
Analytics cookies help us understand how visitors use the Website, which pages are visited, how long users stay on the Website and how the Website can be improved.
Where required by law, analytics cookies are used only with your consent.
9.4. Marketing and advertising cookies
Marketing and advertising cookies may be used to measure advertising performance, show relevant advertising or create audiences for advertising platforms.
Where required by law, marketing and advertising cookies are used only with your consent.
9.5. Third-party cookies
Some cookies may be placed by third-party platforms, such as booking tools, payment tools, analytics tools, embedded videos, maps, social media integrations or advertising platforms.
These third parties may process data according to their own privacy policies.
Where required, you can accept, reject or manage non-essential cookies through the cookie banner or cookie settings available on the Website.
You can also control cookies through your browser settings. If you block certain cookies, some parts of the Website may not function properly.
10. International Transfers of Personal Data
Some third-party service providers we use may be located outside the European Economic Area (EEA), or may process personal data outside the EEA.
This may include, depending on the tools used, booking platforms, payment providers, website providers, email platforms, analytics tools, social media platforms, messaging platforms, cloud storage providers and other technical service providers.
Where personal data is transferred outside the EEA, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.
Such safeguards may include:
1. Adequacy decisions adopted by the European Commission;
2. Standard Contractual Clauses approved by the European Commission;
3. Other lawful transfer mechanisms available under applicable data protection law.
By using third-party platforms directly, such as social media, messaging platforms, booking platforms or payment providers, you may also be subject to the privacy policies and international transfer practices of those platforms.
11. Retention of Personal Data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period depends on the type of data, the purpose of processing and any legal, tax, accounting, contractual or dispute-related obligations.
We generally apply the following retention criteria:
11.1. Enquiry data
Data related to enquiries that do not lead to a booking may be kept for a reasonable period in order to respond to follow-up questions, manage customer communication and improve our Services.
11.2. Booking and contract data
Data related to bookings, Services, Clients and Participants may be kept for as long as necessary to provide the Service, manage the contractual relationship, handle refunds, resolve disputes, protect legal rights and comply with applicable obligations.
11.3. Payment, invoice and accounting data
Payment, invoice, receipt, tax and accounting data may be kept for the period required under applicable tax, accounting and legal obligations.
11.4. Safety and participation data
Safety-related data, riding level information, injury information, physical limitation information and emergency contact details may be kept for as long as necessary to organise and deliver the Service safely and to handle any incident, claim, dispute or legal obligation related to the Service.
We do not keep health-related information for longer than reasonably necessary.
11.5. Marketing data
Marketing data is kept until you unsubscribe, withdraw consent, object to marketing communications or until we no longer need the data for the relevant marketing purpose.
We may keep a record of unsubscribe or opt-out requests to ensure that we do not send further marketing communications to you.
11.6. Website usage data
Website usage data, logs, analytics data and cookie data may be kept for a limited period depending on the relevant tool, cookie type, technical need or analytics purpose.
11.7. Complaints and disputes
Data related to complaints, disputes, legal claims or incidents may be kept for as long as reasonably necessary to resolve the matter, protect legal rights and comply with applicable legal obligations.
When personal data is no longer needed, we will delete it, anonymise it or securely restrict access to it where deletion is not immediately possible.
12. Your Data Protection Rights
Under applicable data protection law, including the GDPR, you may have the following rights in relation to your personal data:
1. Right of access — you may request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.
2. Right to rectification — you may request correction of inaccurate or incomplete personal data.
3. Right to erasure — you may request deletion of your personal data where applicable.
4. Right to restriction of processing — you may request that we restrict the processing of your personal data in certain circumstances.
5. Right to data portability — you may request to receive certain personal data in a structured, commonly used and machine-readable format, where applicable.
6. Right to object — you may object to certain processing activities based on legitimate interests, including direct marketing.
7. Right to withdraw consent — where processing is based on consent, you may withdraw your consent at any time.
8. Right to lodge a complaint — you may lodge a complaint with a data protection supervisory authority.
These rights are not absolute and may be subject to conditions, limitations or exceptions under applicable law.
For example, we may need to retain certain personal data where we have a legal obligation to do so, where the data is required for accounting or tax purposes, where it is necessary to complete a contract, or where it is needed to establish, exercise or defend legal claims.
13. How to Exercise Your Rights
You can exercise your rights by contacting us at:
quicksnowteach@gmail.com
When you contact us, please clearly state which right you wish to exercise and provide enough information for us to identify you and respond to your request.
We may need to verify your identity before responding to certain requests.
We will respond to your request within the period required by applicable data protection law. Where permitted by law, this period may be extended if the request is complex or if we receive multiple requests.
If we cannot fulfil your request, or if a legal exception applies, we will explain the reason where required by law.
14. Withdrawal of Consent
Where we process personal data based on your consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You can withdraw consent by contacting us at:
quicksnowteach@gmail.com
For marketing emails, you can also withdraw consent or unsubscribe by using the unsubscribe link included in the email, where available.
For cookies, you can change your preferences through the cookie settings available on the Website, where applicable, or through your browser settings.
15. Marketing Communications
We may send you marketing communications, newsletters, updates, offers or information about our Services where you have subscribed, requested such information, given consent, or where such communication is otherwise permitted by law.
You can unsubscribe from marketing emails at any time.
We will not send you marketing emails simply because you follow us on social media.
If you contact us through social media, we may reply to your message through the same platform. Such communication is used to respond to your request, enquiry or message.
We may keep a record of your unsubscribe or opt-out request to ensure that we do not send further marketing communications to you.
16. Automated Decision-Making
We do not use personal data for automated decision-making that produces legal effects concerning you or similarly significantly affects you.
We may use booking systems, payment systems, analytics tools or other technical tools to help manage bookings, payments, website performance and communications, but important decisions related to participation, booking confirmation, cancellation or safety are not made solely by automated means.
17. Security of Personal Data
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
1. Using secure third-party platforms where appropriate;
2. Restricting access to personal data to those who need it;
3. Using password-protected accounts;
4. Keeping payment processing with specialised payment providers;
5. Taking reasonable steps to protect communication, booking and customer records.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of personal data.
If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.
18. Children and Minors
Our Services are generally intended for adults or for Participants who are accompanied, booked or authorised by a parent or legal guardian.
We do not knowingly collect personal data from children without appropriate parental or guardian involvement where required by law.
If a parent or legal guardian makes a booking on behalf of a minor Participant, the parent or legal guardian is responsible for providing the necessary personal data and confirming that they are authorised to do so.
If we become aware that we have collected personal data from a minor without appropriate authority or legal basis, we will take reasonable steps to delete or restrict such data where required by law.
19. Links to Third-Party Websites and Platforms
Our Website, emails, booking pages or communications may contain links to third-party websites, platforms or services.
These may include booking platforms, payment providers, social media platforms, video platforms, maps, accommodation providers, transport providers, insurance providers, equipment rental providers or other third-party services.
We are not responsible for the privacy practices, content, security or terms of third-party websites or platforms.
When you use a third-party website, platform or service, their own privacy policy and terms may apply.
We recommend that you review the privacy policy of any third-party website, platform or service before providing personal data to them.
20. Complaints and Supervisory Authority
If you have any questions, concerns or complaints about how we process your personal data, please contact us first at:
quicksnowteach@gmail.com
We will make reasonable efforts to review and respond to your request or complaint.
You also have the right to lodge a complaint with a data protection supervisory authority.
In Portugal, the supervisory authority is:
Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt
You may also have the right to contact the data protection authority in your country of residence, place of work or place where you believe an infringement of data protection law has occurred.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will publish the updated version on the Website and update the “Last updated” date at the top of the document.
Where changes are significant, we may provide additional notice, such as by email or through a notice on the Website, where appropriate.
We recommend that you review this Privacy Policy periodically.
22. Contact Us
If you have any questions about this Privacy Policy or about how we process personal data, you can contact us at:
quicksnowteach@gmail.com
You can also visit our Website:
https://quicksnowteach.com/
Last updated: June 25, 2026
1. Introduction
This Privacy Policy explains how personal data is collected, used, stored and protected when you use the QuickSnowTeach website, make an enquiry, book a Service, communicate with us, participate in a camp, course, lesson, riding session or related offline Service, or otherwise interact with us.
QuickSnowTeach is a public-facing project name, brand name and website name used by the Providers to offer camps, courses, lessons, riding sessions, travel experiences and related services.
QuickSnowTeach is not a separately incorporated legal entity unless expressly stated otherwise.
This Privacy Policy applies to:
1. The website https://quicksnowteach.com/;
2. Booking pages used by QuickSnowTeach, including https://quicksnowteach.rezdy.com/;
3. Enquiries, bookings and payments related to QuickSnowTeach Services;
4. Communication by email, website forms, social media, WhatsApp, Telegram or other communication channels;
5. Participation in offline camps, courses, lessons, riding sessions, travel experiences and related Services.
This Privacy Policy does not apply to websites, platforms or services operated by third parties. Where you use a third-party website, payment provider, booking platform, social media platform or communication platform, their own privacy policies and terms may also apply.
2. Data Controllers
For the purposes of this Privacy Policy, the data controller is the self-employed professional responsible for the relevant Service, enquiry, booking, payment, communication or other processing activity.
Depending on the specific Service or booking, the data controller may be:
Self-employed professional: Anton Zolotarev
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785392
Telephone: +351 935 866 388
Email: quicksnowteach@gmail.com
Self-employed professional: Daria Zakhodiakina
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785899
Telephone: +351 920 192 205
Email: quicksnowteach@gmail.com
Where a specific Service is provided and invoiced by self-employed professional Anton Zolotarev, Anton Zolotarev is the data controller for the personal data processed in connection with that Service.
Where a specific Service is provided and invoiced by self-employed professional Daria Zakhodiakina, Daria Zakhodiakina is the data controller for the personal data processed in connection with that Service.
Where a specific Service is provided or managed by both self-employed professionals, both may act as data controllers for the personal data processed in connection with that Service.
References to “we”, “us” or “our” in this Privacy Policy mean the relevant data controller or data controllers, as applicable.
We have not appointed a Data Protection Officer. If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us at:
quicksnowteach@gmail.com
3. Personal Data We Collect
We collect only the personal data that is reasonably necessary for the purposes described in this Privacy Policy.
Depending on how you interact with us, we may collect the following categories of personal data:
3.1. Contact and identification data
This may include:
1. First name and last name;
2. Email address;
3. Phone number;
4. Country of residence;
5. Billing details;
6. Information provided in contact forms, enquiries or messages.
3.2. Booking and service data
This may include:
1. Selected Service;
2. Booking reference;
3. Booking status;
4. Service dates and location;
5. Number of Participants;
6. Participant names;
7. Riding level and previous experience;
8. Equipment information;
9. Special requests related to the Service;
10. Communication related to the booking.
3.3. Payment and invoicing data
This may include:
1. Payment status;
2. Amount paid;
3. Payment method information processed through third-party payment providers;
4. Billing name;
5. Billing address;
6. Tax identification details where required for invoicing;
7. Invoice, receipt and accounting records.
We do not normally store full payment card details. Card payments are processed by third-party payment providers.
3.4. Safety and participation data
To organise and deliver Services safely, we may ask Participants to provide information relevant to their participation, such as:
1. Riding level;
2. Previous skiing or snowboarding experience;
3. Physical limitations relevant to participation;
4. Injuries or medical limitations relevant to participation;
5. Emergency contact details;
6. Insurance confirmation;
7. Other information that may affect safe participation in the Service.
We only ask for safety and health-related information where it is relevant to the organisation, safety or suitability of the selected Service.
3.5. Communication data
This may include:
1. Emails sent to or from us;
2. Messages sent through website forms;
3. Messages sent through social media;
4. WhatsApp or Telegram messages;
5. Customer support requests;
6. Feedback or complaints.
3.6. Marketing data
This may include:
1. Email newsletter subscription status;
2. Marketing preferences;
3. Consent records;
4. Unsubscribe records;
5. Engagement with newsletters or marketing communications.
3.7. Photo, video and media data
During camps, courses, lessons, riding sessions or related Services, photo and video materials may be created for one or more of the following purposes:
1. Technical feedback;
2. Video analysis;
3. Safety review;
4. Internal training;
5. Marketing or social media content, where appropriate.
Where photos or videos are used for public marketing purposes, social media, advertising or promotional materials, we will rely on your consent or another appropriate legal basis where permitted by law.
3.8. Website and usage data
When you visit our Website, certain data may be collected automatically, such as:
1. IP address;
2. Browser type and version;
3. Device type;
4. Operating system;
5. Pages visited;
6. Date and time of visit;
7. Time spent on the Website;
8. Referring pages;
9. Cookie and tracking information, where applicable.
More information about cookies is provided in the Cookies section of this Privacy Policy.
4. Why We Process Personal Data and Legal Bases
We process personal data only where we have a lawful basis to do so under applicable data protection law, including the General Data Protection Regulation (GDPR).
Depending on the purpose, we may process your personal data on one or more of the following legal bases:
1. Performance of a contract;
2. Steps taken before entering into a contract;
3. Legal obligation;
4. Legitimate interests;
5. Consent;
6. Explicit consent, where required for special categories of personal data.
4.1. Enquiries and pre-booking communication
We process personal data to respond to enquiries, provide information about Services, answer questions, recommend suitable Services and communicate before a booking is made.
Legal basis:
1. Steps taken before entering into a contract;
2. Legitimate interests in responding to enquiries and communicating with potential clients.
4.2. Bookings and Service delivery
We process personal data to manage bookings, confirm participation, organise groups, provide the selected Service, communicate with Clients and Participants, manage schedules and meeting points, and deliver camps, courses, lessons, riding sessions, travel experiences and related Services.
Legal basis:
1. Performance of a contract;
2. Steps taken before entering into a contract;
3. Legitimate interests in organising and delivering the Service safely and effectively.
4.3. Payments, invoices and tax records
We process personal data to manage payments, issue invoices or receipts, keep accounting records, comply with tax obligations and manage refunds where applicable.
Legal basis:
1. Performance of a contract;
2. Legal obligation;
3. Legitimate interests in managing payments, accounting and business records.
4.4. Safety, riding level and participation suitability
We process personal data related to riding level, experience, equipment, physical limitations, injuries or other participation-related information to assess whether the Service is suitable for the Participant, to organise the group appropriately and to support safe participation.
Legal basis:
1. Performance of a contract;
2. Legitimate interests in safety, risk management and proper organisation of the Service;
3. Explicit consent where special category health-related data is provided and such consent is required by law.
You should only provide health-related information that is relevant to your safe participation in the selected Service.
4.5. Emergency and incident management
We may process personal data to respond to accidents, incidents, emergencies, safety concerns, insurance matters or disputes.
Legal basis:
1. Vital interests, where necessary to protect someone’s life or safety;
2. Legitimate interests in managing incidents, safety and legal claims;
3. Legal obligation, where applicable.
4.6. Customer support, complaints and dispute handling
We process personal data to respond to customer support requests, manage complaints, resolve disputes, enforce agreements and protect our legal rights.
Legal basis:
1. Performance of a contract;
2. Legitimate interests in resolving issues and protecting legal rights;
3. Legal obligation, where applicable.
4.7. Marketing communications
We may process personal data to send newsletters, updates, offers or information about our Services where you have subscribed, requested such information, given consent or where such communication is otherwise permitted by law.
Legal basis:
1. Consent;
2. Legitimate interests where permitted by law, for example to communicate with existing customers about similar Services, provided that they have the option to unsubscribe.
You can unsubscribe from marketing emails at any time.
4.8. Website analytics and improvement
We may process website and usage data to understand how visitors use our Website, improve our content, monitor technical performance, prevent abuse and improve our Services.
Legal basis:
1. Legitimate interests for essential technical and security data;
2. Consent where required for analytics cookies or similar tracking technologies.
4.9. Photos, videos and marketing content
We may process photos and videos for technical feedback, video analysis, Service delivery and internal training.
Where we use identifiable photos or videos for public marketing, social media, advertising or promotional purposes, we will rely on your consent or another appropriate legal basis where permitted by law.
Legal basis:
1. Performance of a contract for technical feedback and video analysis included in the Service;
2. Legitimate interests for internal quality improvement and safety review;
3. Consent for public marketing use, where required.
5. Special Category Data
Some information that you choose to provide may relate to health, injuries, physical limitations or other sensitive matters. This type of information may be considered special category data under the GDPR.
We process such information only where it is relevant to your safe participation in the selected Service and only to the extent reasonably necessary.
We do not ask for detailed medical records. Participants should only provide information that is relevant to participation, safety, group organisation or emergency management.
Where explicit consent is required for the processing of health-related data, we will rely on your explicit consent.
You may choose not to provide health-related information. However, if relevant information is not provided, we may be unable to assess whether the selected Service is suitable for you or whether you can participate safely.
6. Sharing Personal Data and Third-Party Service Providers
We may share personal data with third parties only where this is necessary for the purposes described in this Privacy Policy, where we have a lawful basis to do so, or where we are required to do so by law.
We do not sell personal data.
Depending on how you interact with us, we may share personal data with the following categories of third parties:
1. Booking platforms used to manage bookings and reservations;
2. Payment providers used to process payments and refunds;
3. Website hosting and website platform providers;
4. Email and communication service providers;
5. Email marketing or newsletter platforms, where applicable;
6. Accounting, tax and invoicing service providers;
7. Cloud storage and document management providers;
8. Analytics and website performance tools, where applicable;
9. Social media platforms, where you interact with us through those platforms;
10. Legal, tax, accounting or professional advisers, where necessary;
11. Public authorities, courts, regulators or law enforcement bodies, where required by law.
Third-party service providers may process personal data on our behalf, or they may act as independent data controllers depending on the nature of the service they provide.
Where a third-party service provider processes personal data on our behalf, we take reasonable steps to ensure that such provider processes personal data in accordance with applicable data protection law.
7. Booking Platforms and Payment Providers
We may use third-party booking platforms, including Rezdy, to present Services, receive bookings, manage booking status, send booking confirmations, manage payment requests and communicate with Clients.
When you make a booking through a third-party booking platform, that platform may process personal data according to its own privacy policy and terms.
We may use third-party payment providers, including Stripe, to process payments, deposits, remaining balances, refunds and related payment information.
We do not normally receive or store full payment card details. Payment card details are processed by the relevant payment provider.
Payment providers may process payment-related data as independent data controllers or processors, depending on the specific payment service and legal requirements that apply to them.
Payment-related data may be processed for the following purposes:
1. Processing payments;
2. Processing refunds;
3. Fraud prevention;
4. Payment security;
5. Compliance with legal, tax, accounting and financial obligations;
6. Resolving payment disputes or chargebacks.
8. Communication Channels
You may contact us through different communication channels, including:
1. Email;
2. Website forms;
3. WhatsApp;
4. Telegram;
5. Instagram;
6. Facebook;
7. YouTube;
8. Other social media or messaging platforms.
When you contact us through a third-party communication platform, that platform may process your data according to its own privacy policy and terms.
We may use communication data to:
1. Respond to enquiries;
2. Provide information about Services;
3. Manage bookings;
4. Send booking-related updates;
5. Provide organisational information before or during a Service;
6. Handle support requests, complaints or disputes;
7. Maintain a record of relevant communication.
We recommend that you do not send unnecessary sensitive personal data through social media or messaging platforms.
9. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to operate the Website, improve user experience, understand Website performance and, where applicable, support marketing or analytics.
Cookies are small files stored on your device when you visit a website.
We may use the following types of cookies:
9.1. Essential cookies
Essential cookies are necessary for the Website to function properly. They may be used for security, page navigation, booking functionality, form submission or other basic Website functions.
These cookies do not normally require consent where they are strictly necessary for the Website or Service requested by the user.
9.2. Functional cookies
Functional cookies help remember choices you make, such as language preferences or other Website settings.
9.3. Analytics cookies
Analytics cookies help us understand how visitors use the Website, which pages are visited, how long users stay on the Website and how the Website can be improved.
Where required by law, analytics cookies are used only with your consent.
9.4. Marketing and advertising cookies
Marketing and advertising cookies may be used to measure advertising performance, show relevant advertising or create audiences for advertising platforms.
Where required by law, marketing and advertising cookies are used only with your consent.
9.5. Third-party cookies
Some cookies may be placed by third-party platforms, such as booking tools, payment tools, analytics tools, embedded videos, maps, social media integrations or advertising platforms.
These third parties may process data according to their own privacy policies.
Where required, you can accept, reject or manage non-essential cookies through the cookie banner or cookie settings available on the Website.
You can also control cookies through your browser settings. If you block certain cookies, some parts of the Website may not function properly.
10. International Transfers of Personal Data
Some third-party service providers we use may be located outside the European Economic Area (EEA), or may process personal data outside the EEA.
This may include, depending on the tools used, booking platforms, payment providers, website providers, email platforms, analytics tools, social media platforms, messaging platforms, cloud storage providers and other technical service providers.
Where personal data is transferred outside the EEA, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.
Such safeguards may include:
1. Adequacy decisions adopted by the European Commission;
2. Standard Contractual Clauses approved by the European Commission;
3. Other lawful transfer mechanisms available under applicable data protection law.
By using third-party platforms directly, such as social media, messaging platforms, booking platforms or payment providers, you may also be subject to the privacy policies and international transfer practices of those platforms.
11. Retention of Personal Data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period depends on the type of data, the purpose of processing and any legal, tax, accounting, contractual or dispute-related obligations.
We generally apply the following retention criteria:
11.1. Enquiry data
Data related to enquiries that do not lead to a booking may be kept for a reasonable period in order to respond to follow-up questions, manage customer communication and improve our Services.
11.2. Booking and contract data
Data related to bookings, Services, Clients and Participants may be kept for as long as necessary to provide the Service, manage the contractual relationship, handle refunds, resolve disputes, protect legal rights and comply with applicable obligations.
11.3. Payment, invoice and accounting data
Payment, invoice, receipt, tax and accounting data may be kept for the period required under applicable tax, accounting and legal obligations.
11.4. Safety and participation data
Safety-related data, riding level information, injury information, physical limitation information and emergency contact details may be kept for as long as necessary to organise and deliver the Service safely and to handle any incident, claim, dispute or legal obligation related to the Service.
We do not keep health-related information for longer than reasonably necessary.
11.5. Marketing data
Marketing data is kept until you unsubscribe, withdraw consent, object to marketing communications or until we no longer need the data for the relevant marketing purpose.
We may keep a record of unsubscribe or opt-out requests to ensure that we do not send further marketing communications to you.
11.6. Website usage data
Website usage data, logs, analytics data and cookie data may be kept for a limited period depending on the relevant tool, cookie type, technical need or analytics purpose.
11.7. Complaints and disputes
Data related to complaints, disputes, legal claims or incidents may be kept for as long as reasonably necessary to resolve the matter, protect legal rights and comply with applicable legal obligations.
When personal data is no longer needed, we will delete it, anonymise it or securely restrict access to it where deletion is not immediately possible.
12. Your Data Protection Rights
Under applicable data protection law, including the GDPR, you may have the following rights in relation to your personal data:
1. Right of access — you may request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.
2. Right to rectification — you may request correction of inaccurate or incomplete personal data.
3. Right to erasure — you may request deletion of your personal data where applicable.
4. Right to restriction of processing — you may request that we restrict the processing of your personal data in certain circumstances.
5. Right to data portability — you may request to receive certain personal data in a structured, commonly used and machine-readable format, where applicable.
6. Right to object — you may object to certain processing activities based on legitimate interests, including direct marketing.
7. Right to withdraw consent — where processing is based on consent, you may withdraw your consent at any time.
8. Right to lodge a complaint — you may lodge a complaint with a data protection supervisory authority.
These rights are not absolute and may be subject to conditions, limitations or exceptions under applicable law.
For example, we may need to retain certain personal data where we have a legal obligation to do so, where the data is required for accounting or tax purposes, where it is necessary to complete a contract, or where it is needed to establish, exercise or defend legal claims.
13. How to Exercise Your Rights
You can exercise your rights by contacting us at:
quicksnowteach@gmail.com
When you contact us, please clearly state which right you wish to exercise and provide enough information for us to identify you and respond to your request.
We may need to verify your identity before responding to certain requests.
We will respond to your request within the period required by applicable data protection law. Where permitted by law, this period may be extended if the request is complex or if we receive multiple requests.
If we cannot fulfil your request, or if a legal exception applies, we will explain the reason where required by law.
14. Withdrawal of Consent
Where we process personal data based on your consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You can withdraw consent by contacting us at:
quicksnowteach@gmail.com
For marketing emails, you can also withdraw consent or unsubscribe by using the unsubscribe link included in the email, where available.
For cookies, you can change your preferences through the cookie settings available on the Website, where applicable, or through your browser settings.
15. Marketing Communications
We may send you marketing communications, newsletters, updates, offers or information about our Services where you have subscribed, requested such information, given consent, or where such communication is otherwise permitted by law.
You can unsubscribe from marketing emails at any time.
We will not send you marketing emails simply because you follow us on social media.
If you contact us through social media, we may reply to your message through the same platform. Such communication is used to respond to your request, enquiry or message.
We may keep a record of your unsubscribe or opt-out request to ensure that we do not send further marketing communications to you.
16. Automated Decision-Making
We do not use personal data for automated decision-making that produces legal effects concerning you or similarly significantly affects you.
We may use booking systems, payment systems, analytics tools or other technical tools to help manage bookings, payments, website performance and communications, but important decisions related to participation, booking confirmation, cancellation or safety are not made solely by automated means.
17. Security of Personal Data
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
1. Using secure third-party platforms where appropriate;
2. Restricting access to personal data to those who need it;
3. Using password-protected accounts;
4. Keeping payment processing with specialised payment providers;
5. Taking reasonable steps to protect communication, booking and customer records.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of personal data.
If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by law.
18. Children and Minors
Our Services are generally intended for adults or for Participants who are accompanied, booked or authorised by a parent or legal guardian.
We do not knowingly collect personal data from children without appropriate parental or guardian involvement where required by law.
If a parent or legal guardian makes a booking on behalf of a minor Participant, the parent or legal guardian is responsible for providing the necessary personal data and confirming that they are authorised to do so.
If we become aware that we have collected personal data from a minor without appropriate authority or legal basis, we will take reasonable steps to delete or restrict such data where required by law.
19. Links to Third-Party Websites and Platforms
Our Website, emails, booking pages or communications may contain links to third-party websites, platforms or services.
These may include booking platforms, payment providers, social media platforms, video platforms, maps, accommodation providers, transport providers, insurance providers, equipment rental providers or other third-party services.
We are not responsible for the privacy practices, content, security or terms of third-party websites or platforms.
When you use a third-party website, platform or service, their own privacy policy and terms may apply.
We recommend that you review the privacy policy of any third-party website, platform or service before providing personal data to them.
20. Complaints and Supervisory Authority
If you have any questions, concerns or complaints about how we process your personal data, please contact us first at:
quicksnowteach@gmail.com
We will make reasonable efforts to review and respond to your request or complaint.
You also have the right to lodge a complaint with a data protection supervisory authority.
In Portugal, the supervisory authority is:
Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt
You may also have the right to contact the data protection authority in your country of residence, place of work or place where you believe an infringement of data protection law has occurred.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update this Privacy Policy, we will publish the updated version on the Website and update the “Last updated” date at the top of the document.
Where changes are significant, we may provide additional notice, such as by email or through a notice on the Website, where appropriate.
We recommend that you review this Privacy Policy periodically.
22. Contact Us
If you have any questions about this Privacy Policy or about how we process personal data, you can contact us at:
quicksnowteach@gmail.com
You can also visit our Website:
https://quicksnowteach.com/
