Public Offer Agreement
Table of Content
Introduction Terms and Definitions
This document constitutes a Public Offer from Anton Zolotarev (hereinafter referred to as the "Provider") to any legally capable individuals and organizations located within the European Union. It contains all essential terms of the contract for the provision of Tourism Services.
In accordance with the laws of Portugal and the European Union, including Directive 2011/83/EU on Consumer Rights and the Portuguese Consumer Protection Law (Lei de Defesa do Consumidor), the offer constitutes a legally binding proposal, containing all essential terms of the agreement. The acceptance of this offer by the recipient (acceptance) is deemed the conclusion of a legally binding contract under the terms specified in this document. Upon acceptance of the offer and payment for the services, the recipient becomes a Client of the Provider (hereinafter referred to as the "Traveler"). From the moment of acceptance and payment, both parties — the Provider and the Traveler — are considered parties to a Public Contract.
Please review the terms of this Public Offer carefully. If you disagree with any provision, the Provider advises against using the Tourism Services.
These General Terms are an integral part of the travel program presented on the Website and, in the absence of a separate document, constitute a Travel Agreement.
These General Terms are in compliance with the provisions of Portuguese Law No. 17/2018, dated March 8.
Terms and Definitions
1. Public Offer Agreement:
Refers to this document, which includes all the terms and conditions under which the parties (the Provider and the Traveler) agree to provide and use the travel services.
2. Public Offer
This offer, addressed to the Traveler, aims to provide a tourism service in accordance with the terms outlined in this Public Offer Agreement
3. Provider:
The travel agent or organization responsible for organizing and delivering the travel services, as defined in the "Organization" section of this Agreement.
4. Traveler:
A physical or legal entity that has accepted the Offer, thereby entering into an agreement with the Provider for the receipt of the tourism services described in this document, or another party to whom the registration has been reassigned under the terms of this contract.
5. Travel Services:
A set of services, including but not limited to, organizing trips, accompanying on excursions, booking accommodation, purchasing ski passes, organizing transfers, and other services described in Section 3 of this Agreement.
6. Force Majeure:
Unforeseen and exceptional events or circumstances that are beyond the reasonable control of the parties to the contract and make it impossible to fulfill the obligations under the contract. These may include natural disasters, acts of war, strikes, government regulations, and other events.
7. Accompaniment:
Services provided by the Provider that include the physical presence and support of the Traveler throughout the trip or specific stages thereof, including excursions and other activities.
8. Booking:
The process of placing an order for travel services through the Provider's website, followed by confirmation and payment.
9. Cooling-Off Period:
A 14-day period during which the Traveler has the right to cancel the booking without giving any reason, provided that the service has not yet been rendered, as stipulated by Directive 2011/83/EU on consumer rights.
10. Administrative Costs:
Expenses that the Provider may incur in processing the cancellation or modification of the Traveler's order, which may be deducted from the refund amount.
11. Transfer:
The ability to change the booking date or replace one Traveler with another, subject to the conditions described in the Agreement.
12. Organization:
The process of preparing and delivering travel services, including interactions with third parties (e.g., hotels, transport companies) that provide the necessary services for the trip.
13. Start Date of the Trip:
The day on which the provision of the travel services specified in the contract begins. This date is indicated in the booking confirmation or otherwise agreed upon by the parties.
14. End Date of the Trip:
The date on which all travel services provided under a specific program are concluded, as indicated in the booking confirmation or the travel program on the website.
15. Website:
The Provider's website, located at https://quicksnowteach.com/ https://quicksnowteach.rezdy.com/, as well as all its subdomains and other pages used to provide travel services and information.
16. E-mail:
An electronic mail address used for communication between the Provider and the Traveler, including quicksnowteach@gmail.com and any addresses provided by the Traveler for communication.
1. Provider
1.Anton Zolotarev (hereinafter referred to as the "Provider") is responsible for the organization of activities presented on the website https://quicksnowteach.rezdy.com or https://quicksnowteach.com.
2.Registered Address: R. Eurico Castro e Silva, 14, Block A, Corpo 1 - 2 ESQ, 2450-182, Nazare, Portugal
3.Tax number (NIF): 313785392
4.Registration Number of the Business Commencement Document: 9996N00526055 dated 2024-01-17
5. Telephone: (+43) 6677929744
6. E-mail: quicksnowteach@gmail.com
2. Subject of the Agreement
The subject of this Public Offer Agreement is the provision of tourism services in accordance with the program chosen by the Traveler, as specified on the Website.
3. Moment of Agreement Conclusion and Performance of Obligations
3.1 Procedure for Acceptance of the Offer
The text of this agreement constitutes a public offer in accordance with the legislation of the European Union and Portugal, based on Directive 2011/83/EU on consumer rights, which governs distance selling and off-premises contracts, as well as Directive 2000/31/EU on e-commerce, setting the rules for the provision of online services. Under these directives, the agreement is considered concluded upon the acceptance of the offer and fulfillment of all established conditions.
3.2 Acceptance of the Offer Implies:
a. Full and unconditional acceptance by the Traveler of all terms of this agreement. In accordance with Directive 2011/83/EU, acceptance of the offer is legally equivalent to the conclusion of a written contract, without the need for an exchange of paper documents (Articles 6 and 8 of the Directive).
b. The Traveler agrees to review the key provisions related to the services provided, including safety rules on ski slopes, accompaniment conditions, and other important information posted on the Contractor’s website, in accordance with the rules of Directive 2000/31/EU (Article 10 of the Directive).
3.3 Procedure for Acceptance of the Offer:
1.The Traveler performs the following actions:
a. Familiarization with the text of the offer agreement and the terms of the tourism services and program on the Contractor’s website.
b. Familiarization with specific terms related to accommodation bookings and transfers, as well as other information provided on the Website.
c. Confirmation of the selected parameters for the tourism services.
d. Payment for the selected tourism services and program at the current rates and special offers at the time of payment.
e. A notification of successful payment is sent to the Traveler's specified email and serves as confirmation that the service will be provided according to the selected program on the website, in the agreed manner.
2. In accordance with Directive 2011/83/EU, the Traveler has a 14-day "cooling-off" period during which they may cancel the service without providing a reason (Article 9). If the tourism services are paid for and no cancellation is made during this period, the acceptance is considered complete, and the agreement becomes legally binding.
3.The agreement is deemed concluded at the moment the Traveler pays for the services, as stipulated in Directive 2011/83/EU (Article 16).
4.The Contractor undertakes to fulfill all the terms of the current agreement.
5.The Traveler confirms their full understanding and agreement with all terms of the agreement, including provisions on the right of withdrawal and any possible exceptions.
4. Completion of Contractor's Obligations
The Contractor's obligations under this Agreement are considered fulfilled in full at 16:00 CET on the last day of the program chosen by the Traveler.
5. Booking and Cancellation Rights
5.1 Booking Procedure:
1.The Traveler is required to pay 100% of the service cost at the time of booking through the website https://quicksnowteach.rezdy.com or https://quicksnowteach.com. Payment must be made at the moment of booking, and the payment confirmation will be sent to the email address provided by the Traveler.
2.If payment is not received within 24 hours from the time of booking, the Provider reserves the right to cancel the booking without further notice.
5.2 Cancellation Rights and Refund Policy:
1.In the event of cancellation more than 14 calendar days before the start date of the trip, the Provider will refund the full amount paid, less any booking-related expenses (typically including, but not limited to, bank and booking service fees).
2.In the event of cancellation less than 14 calendar days before the start date of the trip, the Provider is entitled to refund 50% of the amount paid.
3.In accordance with Directive 2011/83/EU on consumer rights, the Traveler has the right to cancel the booking without providing any reason within 14 calendar days from the date of the contract conclusion (cooling-off period), provided that the service has not yet been rendered.
4.If the Traveler wishes to exercise the right of cancellation, they must send the relevant notice to the email address quicksnowteach@gmail.com. In this case, the Traveler will be refunded the full amount paid within 14 calendar days from the receipt of the cancellation notice.
5.In the event of cancellation after the expiration of the 14-day cooling-off period but before the commencement of the service, the Traveler may be required to cover the actual costs incurred by the Provider at the time of cancellation. The refund will be issued minus these costs.
6.If the service has already been partially provided, the refund will be made proportionally to the unrendered services.
7.The Traveler is entitled to a full refund if the cancellation is due to force majeure circumstances that make it impossible to provide the service.
5.3 Force Majeure:
In the event of force majeure circumstances, the Provider undertakes to notify the Traveler at the earliest opportunity. The Traveler will be offered either to reschedule the booking date or to receive a full refund of the amount paid.
6. Services Included in the Program
During the Traveler's stay at the ski resorts selected by the Traveler, the Provider will offer the following services:
1.Accompanying Travelers on a Ski Resort;
2.Assisting with navigating sections of trails and slopes that are challenging based on the skill level of each client;
3.Booking accommodation on behalf of the Traveler and at the Traveler's expense if this is specified in the program on the websites https://quicksnowteach.com and https://quicksnowteach.rezdy.com, and if the Traveler opts for such a service;
4.Purchasing ski passes for the chosen ski resort and the selected number of days on behalf of the Traveler and at the Traveler's expense;
5.Assisting in finding accommodation at the selected resorts if the Traveler chooses a program that does not include accommodation booking on behalf of the Traveler;
6.Assisting with organizing transfers and providing other necessary assistance within the scope of the trip.
7. Services Not Included in the Program
1.Hotel booking and accommodation, unless selected by the Traveler in the program listed on the websites https://quicksnowteach.com and https://quicksnowteach.rezdy.com;
2. Air travel;
3. Transfers;
4. Meals.
8. Primary Obligations of the Provider
1.Without prejudice to other obligations provided for by the applicable legislation of the EU and Portugal or the terms of the contract, the Provider undertakes to:
a. Provide services in accordance with the terms specified in the program listed on the websites https://quicksnowteach.com and https://quicksnowteach.rezdy.com.
b. Inform the Traveler as soon as it becomes known of any facts that make it wholly or partially impossible to fulfill any of the obligations (e.g., weather conditions, the operating schedule of the ski resort);
c. Not alter the conditions of service provision except in cases provided for in the program;
d. Provide accurate and reliable information regarding the conditions of service provision, as well as any clarifications that may be required for the correct understanding of the offers presented;
2. Present the Traveler with the final cost of the service that will be provided during the agreed period and on the specific dates selected by the Traveler on the website.
3.The Provider is also obliged to utilize all human, material, technical, and informational resources necessary and appropriate for the provision of services.
9. Primary Obligations of the Traveler
a. The Traveler must carry personal or family documents in proper condition (passport or other identification documents, visas, vaccination certificates, and any other documents that may be required).
b. The Provider disclaims all responsibility for the denial of a visa or the refusal of entry of the Traveler into a foreign country.
c. The Traveler is also responsible for all expenses incurred in such a situation.
9.1 Travel within the European Union:
1.Travelers (regardless of age) traveling within the European Union must carry an appropriate identification document (passport, identity card, citizen card).
2.To receive medical assistance, the Traveler must have personal accident insurance that includes helicopter evacuation coverage.
3.Citizens of non-EU countries should contact the embassies/consulates of their countries of origin for specific information regarding the documents required for travel.
9.2 Travel Outside the European Union:
1.Travelers (regardless of age) traveling outside the European Union must carry an appropriate identification document (passport) and, if required, a visa (this information can be obtained from the agency during booking).
2.Citizens of non-EU countries should contact the embassies/consulates of their countries of origin for specific information regarding the documents required for travel.
9.3 Use of Personal Protective Equipment:
1.While at the ski resort, the Traveler is required to wear a helmet.
2.While at the ski resort, the Traveler is required to use other personal protective equipment as recommended or mandated by law or the terms of the agreement.
3.The Provider assumes no liability for injuries or other consequences resulting from the Traveler's failure to comply with this obligation.
9.4 Alcohol Consumption:
1.The consumption of alcoholic beverages and being under the influence of alcohol while on the ski slopes is strictly prohibited. Violation of this rule may result in the following consequences:
2.Termination of services without the right to a refund for unused services.
3.Immediate cessation of the Traveler's accompaniment by the Provider.
4.The Traveler assumes full responsibility for any incidents or damages caused by alcohol consumption, including liability towards third parties.
9.5 Obligation to Follow Safety Rules:
The Traveler is required to comply with all established safety rules while at the ski resort and to follow the instructions provided by the Provider or its instructors. Failure to adhere to these rules may result in the termination of services without any refund.
9.6 Conduct:
The Traveler is required to behave respectfully towards other trip participants, ski resort staff, and local residents. The Provider reserves the right to terminate services in the event of unacceptable behavior by the Traveler, with no refund being provided.
10. Termination of the Agreement by the Provider
1.When the trip depends on a minimum number of participants, the Provider reserves the right to cancel the organized trip if the number of participants is below the minimum. In this case, the Traveler will be informed of the trip cancellation via e-mail or another means of communication provided by the Traveler: 15 days before the start of the trip for trips lasting three days or more.
2.The Provider may also terminate the agreement before the start of the trip if it cannot be performed due to unavoidable and extraordinary circumstances.
3.Cancellation of the current Public Offer Agreement by the Provider under the aforementioned conditions entitles the Traveler to a full refund of the payments made within a maximum of 14 days after the cancellation of the current Public Offer Agreement.
4.The refund to the Traveler will be made in full, minus any administrative expenses if applicable, no later than 14 days from the date of trip cancellation. The refund will be processed via bank transfer or through the payment services used by the Provider unless another method is agreed upon.
5.In the event of trip cancellation, the Provider is obliged to offer the Traveler, if possible, alternative dates or a similar trip under the same conditions. If the proposed alternative does not satisfy the Traveler, they are entitled to a full refund.
11. Termination of the Agreement by the Traveler
1.The Traveler has the right to withdraw from the trip at any time before its commencement by sending a written notice in free form to the email address quicksnowteach@gmail.com.
2.Such withdrawal implies that the Traveler will be responsible for covering all expenses incurred as a result of the commencement of the agreement and the subsequent withdrawal, except for any savings or redistributed services.
3.In applicable cases, the Traveler will be refunded the difference between the amount paid and the aforementioned expenses. In this situation, the refund will be processed within a maximum of 14 days after the termination of the travel agreement, minus any applicable fees.
4.The Traveler also has the right to terminate the Public Offer Agreement before the start of the trip without incurring any termination fees in the event of unavoidable and extraordinary circumstances at the destination or in its immediate vicinity that significantly affect the execution of the trip or the transportation of passengers to the destination. The Traveler also has this right if they are unable to travel due to health reasons, properly documented by relevant authorities. Termination of the travel agreement in such situations entitles the Traveler only to a full refund of the payments made in relation to the organization of the trip and the services of the Provider.
5.Paid hotels included in the program may have their own cancellation and refund policies. The Provider will inform the Traveler of these conditions.
6.In the event of the termination of the agreement with the Provider, the Traveler is responsible for resolving any issues with the Paid Hotel directly.
12. Refund Policy
12.1. Right to a Refund:
The Traveler is entitled to a refund for services that were not provided or were canceled, as specified in the agreement, if such services were not delivered due to reasons attributable to the Provider.
12.2. Refund Request Procedure:
To request a refund, the Traveler must send a corresponding written request in free form to the email address quicksnowteach@gmail.com
12.3. Refund Timeline:
1.Refunds will be processed within 14 calendar days from the date the Provider receives the refund request from the Traveler.
2.In the event of a refund due to force majeure circumstances or trip cancellation initiated by the Provider, the refund will be issued in full, without any deductions or fees.
3.If the refund is requested by the Traveler, but services have already been partially provided, the refund will be issued proportionally to the unprovided services, minus any expenses actually incurred.
12.4. Exceptions to the Right to a Refund:
Services not used by the Traveler by their own decision or for reasons beyond the control of the Provider (except in cases of force majeure) are not eligible for a refund, except in cases where such services may be reimbursed by the relevant organizations.
12.5. Documentary Evidence:
The Traveler is required to provide the Provider with all necessary documents and evidence supporting their right to a refund. The Provider reserves the right to request additional documents if necessary to process the refund request.
13. Liability
1.The Provider is responsible for the proper execution of all travel services included in the travel contract.
2.The Provider shall accompany the Traveler during their stay at the ski resort within the agreed-upon timeframe.
3.The accompaniment of the Traveler begins at 9:00 AM or as otherwise agreed with the Traveler, but not earlier.
4.The Traveler is required to have special travel medical insurance designed for skiing at EU ski resorts, which covers helicopter evacuation.
14. Changes at the Request of the Traveler
1.The Traveler may modify their booking to another trip or to the same trip on a different date, or make any other possible changes, provided that the request is made at least 14 calendar days before the start date of the trip.
2.If the change is requested less than 14 days before the scheduled trip date, or if the Provider is unable to accommodate the change, the Traveler will bear all costs associated with the requested modification.
3.After the trip has commenced, if changes are made to the agreed-upon services due to reasons beyond the Provider’s control (e.g., extension of stay, change of flight), the prices for the travel services may not match the prices published on the website, which formed the basis of the contract.
15. Transfer of Registration (Contractual Position)
1.The Traveler may transfer their booking to another person who meets all the conditions required for the package, provided that the Traveler notifies the Provider in writing via email no later than 7 days before the start of the trip.
2.The Traveler and their replacement shall be jointly and severally liable for the payment of any outstanding balance, as well as any fees, charges, or additional costs arising from the transfer. The Provider must be informed and confirm these changes accordingly.
16. Price Adjustment
1.The prices listed in the program for services provided by third parties (hotels, transfers, and other services not provided by the Provider) are based on the cost of services and exchange rates in effect at the time of the program's publication. Therefore, they may be subject to change (increase or decrease) due to fluctuations in transportation or fuel costs, taxes, fees, and exchange rates, no later than 20 days before the trip's start date.
2.In the event of a price reduction, the Provider reserves the right to deduct corresponding administrative expenses from the amount to be refunded to the Traveler. These expenses will be justified upon the Traveler's request.
17. Assistance
1.In the event of difficulties experienced by the Traveler or if, for reasons beyond their control, they are unable to complete the organized trip, the Provider shall offer the following assistance:
a.Provision of appropriate information regarding medical services, local authorities, and consular assistance;
b.Assistance to Travelers in remote communication and in finding alternative travel solutions.
2.If the difficulty prompting the request for assistance was caused intentionally or negligently by the Traveler, the Provider may charge for the expenses incurred in providing such assistance.
19. VAT
The prices indicated in this program include value-added tax (VAT) at the applicable rate in effect at the time of the transaction, in accordance with the prevailing tax laws.
20. Term of Validity
The programs presented on our website are valid until the last date of each trip.
These general terms and conditions may be supplemented by any other specific terms and conditions duly agreed upon by the parties.
21. Information in Accordance with Law No. 144/2015 of September 8
In accordance with Law No. 144/2015 of September 8, in its current version, we would like to inform you that the Traveler can contact the following alternative dispute resolution organizations:
1.The Ombudsman for Travel Agencies and Tourism at www.provedorapavt.com;
2.The "Tourism in Portugal" Arbitration Commission at www.turismodeportugal.pt.
3.The competent authority for handling complaints is the Food and Economic Safety Authority (ASAE) at https://www.asae.gov.pt/.
22. Complaints
1.Any non-compliance in the provision of a tourism service included in the travel contract must be reported to the Service Provider in writing or in another appropriate form as soon as such non-compliance occurs, i.e., without undue delay.
2.The right to claim a price reduction or compensation for non-compliance with the tourism services included in the package expires within 2 years.
Introduction Terms and Definitions
- Provider
- Subject of the Agreement
- Moment of Agreement Conclusion and Performance of Obligations
- Completion of Provider’s Obligations
- Booking and Cancellation Rights
- Services Included in the Program
- Services Not Included in the Program
- Primary Obligations of the Provider
- Primary Obligations of the Traveler
- Termination of the Agreement by the Provider
- Termination of the Agreement by the Traveler
- Refund Policy
- Liability
- Changes at the Request of the Traveler
- Transfer of Registration (Contractual Position)
- Price Adjustment
- Assistance
- VAT
- Term of Validity
- Information in Accordance with Law No. 144/2015 of September 8
- Complaints Procedure
This document constitutes a Public Offer from Anton Zolotarev (hereinafter referred to as the "Provider") to any legally capable individuals and organizations located within the European Union. It contains all essential terms of the contract for the provision of Tourism Services.
In accordance with the laws of Portugal and the European Union, including Directive 2011/83/EU on Consumer Rights and the Portuguese Consumer Protection Law (Lei de Defesa do Consumidor), the offer constitutes a legally binding proposal, containing all essential terms of the agreement. The acceptance of this offer by the recipient (acceptance) is deemed the conclusion of a legally binding contract under the terms specified in this document. Upon acceptance of the offer and payment for the services, the recipient becomes a Client of the Provider (hereinafter referred to as the "Traveler"). From the moment of acceptance and payment, both parties — the Provider and the Traveler — are considered parties to a Public Contract.
Please review the terms of this Public Offer carefully. If you disagree with any provision, the Provider advises against using the Tourism Services.
These General Terms are an integral part of the travel program presented on the Website and, in the absence of a separate document, constitute a Travel Agreement.
These General Terms are in compliance with the provisions of Portuguese Law No. 17/2018, dated March 8.
Terms and Definitions
1. Public Offer Agreement:
Refers to this document, which includes all the terms and conditions under which the parties (the Provider and the Traveler) agree to provide and use the travel services.
2. Public Offer
This offer, addressed to the Traveler, aims to provide a tourism service in accordance with the terms outlined in this Public Offer Agreement
3. Provider:
The travel agent or organization responsible for organizing and delivering the travel services, as defined in the "Organization" section of this Agreement.
4. Traveler:
A physical or legal entity that has accepted the Offer, thereby entering into an agreement with the Provider for the receipt of the tourism services described in this document, or another party to whom the registration has been reassigned under the terms of this contract.
5. Travel Services:
A set of services, including but not limited to, organizing trips, accompanying on excursions, booking accommodation, purchasing ski passes, organizing transfers, and other services described in Section 3 of this Agreement.
6. Force Majeure:
Unforeseen and exceptional events or circumstances that are beyond the reasonable control of the parties to the contract and make it impossible to fulfill the obligations under the contract. These may include natural disasters, acts of war, strikes, government regulations, and other events.
7. Accompaniment:
Services provided by the Provider that include the physical presence and support of the Traveler throughout the trip or specific stages thereof, including excursions and other activities.
8. Booking:
The process of placing an order for travel services through the Provider's website, followed by confirmation and payment.
9. Cooling-Off Period:
A 14-day period during which the Traveler has the right to cancel the booking without giving any reason, provided that the service has not yet been rendered, as stipulated by Directive 2011/83/EU on consumer rights.
10. Administrative Costs:
Expenses that the Provider may incur in processing the cancellation or modification of the Traveler's order, which may be deducted from the refund amount.
11. Transfer:
The ability to change the booking date or replace one Traveler with another, subject to the conditions described in the Agreement.
12. Organization:
The process of preparing and delivering travel services, including interactions with third parties (e.g., hotels, transport companies) that provide the necessary services for the trip.
13. Start Date of the Trip:
The day on which the provision of the travel services specified in the contract begins. This date is indicated in the booking confirmation or otherwise agreed upon by the parties.
14. End Date of the Trip:
The date on which all travel services provided under a specific program are concluded, as indicated in the booking confirmation or the travel program on the website.
15. Website:
The Provider's website, located at https://quicksnowteach.com/ https://quicksnowteach.rezdy.com/, as well as all its subdomains and other pages used to provide travel services and information.
16. E-mail:
An electronic mail address used for communication between the Provider and the Traveler, including quicksnowteach@gmail.com and any addresses provided by the Traveler for communication.
1. Provider
1.Anton Zolotarev (hereinafter referred to as the "Provider") is responsible for the organization of activities presented on the website https://quicksnowteach.rezdy.com or https://quicksnowteach.com.
2.Registered Address: R. Eurico Castro e Silva, 14, Block A, Corpo 1 - 2 ESQ, 2450-182, Nazare, Portugal
3.Tax number (NIF): 313785392
4.Registration Number of the Business Commencement Document: 9996N00526055 dated 2024-01-17
5. Telephone: (+43) 6677929744
6. E-mail: quicksnowteach@gmail.com
2. Subject of the Agreement
The subject of this Public Offer Agreement is the provision of tourism services in accordance with the program chosen by the Traveler, as specified on the Website.
3. Moment of Agreement Conclusion and Performance of Obligations
3.1 Procedure for Acceptance of the Offer
The text of this agreement constitutes a public offer in accordance with the legislation of the European Union and Portugal, based on Directive 2011/83/EU on consumer rights, which governs distance selling and off-premises contracts, as well as Directive 2000/31/EU on e-commerce, setting the rules for the provision of online services. Under these directives, the agreement is considered concluded upon the acceptance of the offer and fulfillment of all established conditions.
3.2 Acceptance of the Offer Implies:
a. Full and unconditional acceptance by the Traveler of all terms of this agreement. In accordance with Directive 2011/83/EU, acceptance of the offer is legally equivalent to the conclusion of a written contract, without the need for an exchange of paper documents (Articles 6 and 8 of the Directive).
b. The Traveler agrees to review the key provisions related to the services provided, including safety rules on ski slopes, accompaniment conditions, and other important information posted on the Contractor’s website, in accordance with the rules of Directive 2000/31/EU (Article 10 of the Directive).
3.3 Procedure for Acceptance of the Offer:
1.The Traveler performs the following actions:
a. Familiarization with the text of the offer agreement and the terms of the tourism services and program on the Contractor’s website.
b. Familiarization with specific terms related to accommodation bookings and transfers, as well as other information provided on the Website.
c. Confirmation of the selected parameters for the tourism services.
d. Payment for the selected tourism services and program at the current rates and special offers at the time of payment.
e. A notification of successful payment is sent to the Traveler's specified email and serves as confirmation that the service will be provided according to the selected program on the website, in the agreed manner.
2. In accordance with Directive 2011/83/EU, the Traveler has a 14-day "cooling-off" period during which they may cancel the service without providing a reason (Article 9). If the tourism services are paid for and no cancellation is made during this period, the acceptance is considered complete, and the agreement becomes legally binding.
3.The agreement is deemed concluded at the moment the Traveler pays for the services, as stipulated in Directive 2011/83/EU (Article 16).
4.The Contractor undertakes to fulfill all the terms of the current agreement.
5.The Traveler confirms their full understanding and agreement with all terms of the agreement, including provisions on the right of withdrawal and any possible exceptions.
4. Completion of Contractor's Obligations
The Contractor's obligations under this Agreement are considered fulfilled in full at 16:00 CET on the last day of the program chosen by the Traveler.
5. Booking and Cancellation Rights
5.1 Booking Procedure:
1.The Traveler is required to pay 100% of the service cost at the time of booking through the website https://quicksnowteach.rezdy.com or https://quicksnowteach.com. Payment must be made at the moment of booking, and the payment confirmation will be sent to the email address provided by the Traveler.
2.If payment is not received within 24 hours from the time of booking, the Provider reserves the right to cancel the booking without further notice.
5.2 Cancellation Rights and Refund Policy:
1.In the event of cancellation more than 14 calendar days before the start date of the trip, the Provider will refund the full amount paid, less any booking-related expenses (typically including, but not limited to, bank and booking service fees).
2.In the event of cancellation less than 14 calendar days before the start date of the trip, the Provider is entitled to refund 50% of the amount paid.
3.In accordance with Directive 2011/83/EU on consumer rights, the Traveler has the right to cancel the booking without providing any reason within 14 calendar days from the date of the contract conclusion (cooling-off period), provided that the service has not yet been rendered.
4.If the Traveler wishes to exercise the right of cancellation, they must send the relevant notice to the email address quicksnowteach@gmail.com. In this case, the Traveler will be refunded the full amount paid within 14 calendar days from the receipt of the cancellation notice.
5.In the event of cancellation after the expiration of the 14-day cooling-off period but before the commencement of the service, the Traveler may be required to cover the actual costs incurred by the Provider at the time of cancellation. The refund will be issued minus these costs.
6.If the service has already been partially provided, the refund will be made proportionally to the unrendered services.
7.The Traveler is entitled to a full refund if the cancellation is due to force majeure circumstances that make it impossible to provide the service.
5.3 Force Majeure:
In the event of force majeure circumstances, the Provider undertakes to notify the Traveler at the earliest opportunity. The Traveler will be offered either to reschedule the booking date or to receive a full refund of the amount paid.
6. Services Included in the Program
During the Traveler's stay at the ski resorts selected by the Traveler, the Provider will offer the following services:
1.Accompanying Travelers on a Ski Resort;
2.Assisting with navigating sections of trails and slopes that are challenging based on the skill level of each client;
3.Booking accommodation on behalf of the Traveler and at the Traveler's expense if this is specified in the program on the websites https://quicksnowteach.com and https://quicksnowteach.rezdy.com, and if the Traveler opts for such a service;
4.Purchasing ski passes for the chosen ski resort and the selected number of days on behalf of the Traveler and at the Traveler's expense;
5.Assisting in finding accommodation at the selected resorts if the Traveler chooses a program that does not include accommodation booking on behalf of the Traveler;
6.Assisting with organizing transfers and providing other necessary assistance within the scope of the trip.
7. Services Not Included in the Program
1.Hotel booking and accommodation, unless selected by the Traveler in the program listed on the websites https://quicksnowteach.com and https://quicksnowteach.rezdy.com;
2. Air travel;
3. Transfers;
4. Meals.
8. Primary Obligations of the Provider
1.Without prejudice to other obligations provided for by the applicable legislation of the EU and Portugal or the terms of the contract, the Provider undertakes to:
a. Provide services in accordance with the terms specified in the program listed on the websites https://quicksnowteach.com and https://quicksnowteach.rezdy.com.
b. Inform the Traveler as soon as it becomes known of any facts that make it wholly or partially impossible to fulfill any of the obligations (e.g., weather conditions, the operating schedule of the ski resort);
c. Not alter the conditions of service provision except in cases provided for in the program;
d. Provide accurate and reliable information regarding the conditions of service provision, as well as any clarifications that may be required for the correct understanding of the offers presented;
2. Present the Traveler with the final cost of the service that will be provided during the agreed period and on the specific dates selected by the Traveler on the website.
3.The Provider is also obliged to utilize all human, material, technical, and informational resources necessary and appropriate for the provision of services.
9. Primary Obligations of the Traveler
a. The Traveler must carry personal or family documents in proper condition (passport or other identification documents, visas, vaccination certificates, and any other documents that may be required).
b. The Provider disclaims all responsibility for the denial of a visa or the refusal of entry of the Traveler into a foreign country.
c. The Traveler is also responsible for all expenses incurred in such a situation.
9.1 Travel within the European Union:
1.Travelers (regardless of age) traveling within the European Union must carry an appropriate identification document (passport, identity card, citizen card).
2.To receive medical assistance, the Traveler must have personal accident insurance that includes helicopter evacuation coverage.
3.Citizens of non-EU countries should contact the embassies/consulates of their countries of origin for specific information regarding the documents required for travel.
9.2 Travel Outside the European Union:
1.Travelers (regardless of age) traveling outside the European Union must carry an appropriate identification document (passport) and, if required, a visa (this information can be obtained from the agency during booking).
2.Citizens of non-EU countries should contact the embassies/consulates of their countries of origin for specific information regarding the documents required for travel.
9.3 Use of Personal Protective Equipment:
1.While at the ski resort, the Traveler is required to wear a helmet.
2.While at the ski resort, the Traveler is required to use other personal protective equipment as recommended or mandated by law or the terms of the agreement.
3.The Provider assumes no liability for injuries or other consequences resulting from the Traveler's failure to comply with this obligation.
9.4 Alcohol Consumption:
1.The consumption of alcoholic beverages and being under the influence of alcohol while on the ski slopes is strictly prohibited. Violation of this rule may result in the following consequences:
2.Termination of services without the right to a refund for unused services.
3.Immediate cessation of the Traveler's accompaniment by the Provider.
4.The Traveler assumes full responsibility for any incidents or damages caused by alcohol consumption, including liability towards third parties.
9.5 Obligation to Follow Safety Rules:
The Traveler is required to comply with all established safety rules while at the ski resort and to follow the instructions provided by the Provider or its instructors. Failure to adhere to these rules may result in the termination of services without any refund.
9.6 Conduct:
The Traveler is required to behave respectfully towards other trip participants, ski resort staff, and local residents. The Provider reserves the right to terminate services in the event of unacceptable behavior by the Traveler, with no refund being provided.
10. Termination of the Agreement by the Provider
1.When the trip depends on a minimum number of participants, the Provider reserves the right to cancel the organized trip if the number of participants is below the minimum. In this case, the Traveler will be informed of the trip cancellation via e-mail or another means of communication provided by the Traveler: 15 days before the start of the trip for trips lasting three days or more.
2.The Provider may also terminate the agreement before the start of the trip if it cannot be performed due to unavoidable and extraordinary circumstances.
3.Cancellation of the current Public Offer Agreement by the Provider under the aforementioned conditions entitles the Traveler to a full refund of the payments made within a maximum of 14 days after the cancellation of the current Public Offer Agreement.
4.The refund to the Traveler will be made in full, minus any administrative expenses if applicable, no later than 14 days from the date of trip cancellation. The refund will be processed via bank transfer or through the payment services used by the Provider unless another method is agreed upon.
5.In the event of trip cancellation, the Provider is obliged to offer the Traveler, if possible, alternative dates or a similar trip under the same conditions. If the proposed alternative does not satisfy the Traveler, they are entitled to a full refund.
11. Termination of the Agreement by the Traveler
1.The Traveler has the right to withdraw from the trip at any time before its commencement by sending a written notice in free form to the email address quicksnowteach@gmail.com.
2.Such withdrawal implies that the Traveler will be responsible for covering all expenses incurred as a result of the commencement of the agreement and the subsequent withdrawal, except for any savings or redistributed services.
3.In applicable cases, the Traveler will be refunded the difference between the amount paid and the aforementioned expenses. In this situation, the refund will be processed within a maximum of 14 days after the termination of the travel agreement, minus any applicable fees.
4.The Traveler also has the right to terminate the Public Offer Agreement before the start of the trip without incurring any termination fees in the event of unavoidable and extraordinary circumstances at the destination or in its immediate vicinity that significantly affect the execution of the trip or the transportation of passengers to the destination. The Traveler also has this right if they are unable to travel due to health reasons, properly documented by relevant authorities. Termination of the travel agreement in such situations entitles the Traveler only to a full refund of the payments made in relation to the organization of the trip and the services of the Provider.
5.Paid hotels included in the program may have their own cancellation and refund policies. The Provider will inform the Traveler of these conditions.
6.In the event of the termination of the agreement with the Provider, the Traveler is responsible for resolving any issues with the Paid Hotel directly.
12. Refund Policy
12.1. Right to a Refund:
The Traveler is entitled to a refund for services that were not provided or were canceled, as specified in the agreement, if such services were not delivered due to reasons attributable to the Provider.
12.2. Refund Request Procedure:
To request a refund, the Traveler must send a corresponding written request in free form to the email address quicksnowteach@gmail.com
12.3. Refund Timeline:
1.Refunds will be processed within 14 calendar days from the date the Provider receives the refund request from the Traveler.
2.In the event of a refund due to force majeure circumstances or trip cancellation initiated by the Provider, the refund will be issued in full, without any deductions or fees.
3.If the refund is requested by the Traveler, but services have already been partially provided, the refund will be issued proportionally to the unprovided services, minus any expenses actually incurred.
12.4. Exceptions to the Right to a Refund:
Services not used by the Traveler by their own decision or for reasons beyond the control of the Provider (except in cases of force majeure) are not eligible for a refund, except in cases where such services may be reimbursed by the relevant organizations.
12.5. Documentary Evidence:
The Traveler is required to provide the Provider with all necessary documents and evidence supporting their right to a refund. The Provider reserves the right to request additional documents if necessary to process the refund request.
13. Liability
1.The Provider is responsible for the proper execution of all travel services included in the travel contract.
2.The Provider shall accompany the Traveler during their stay at the ski resort within the agreed-upon timeframe.
3.The accompaniment of the Traveler begins at 9:00 AM or as otherwise agreed with the Traveler, but not earlier.
4.The Traveler is required to have special travel medical insurance designed for skiing at EU ski resorts, which covers helicopter evacuation.
14. Changes at the Request of the Traveler
1.The Traveler may modify their booking to another trip or to the same trip on a different date, or make any other possible changes, provided that the request is made at least 14 calendar days before the start date of the trip.
2.If the change is requested less than 14 days before the scheduled trip date, or if the Provider is unable to accommodate the change, the Traveler will bear all costs associated with the requested modification.
3.After the trip has commenced, if changes are made to the agreed-upon services due to reasons beyond the Provider’s control (e.g., extension of stay, change of flight), the prices for the travel services may not match the prices published on the website, which formed the basis of the contract.
15. Transfer of Registration (Contractual Position)
1.The Traveler may transfer their booking to another person who meets all the conditions required for the package, provided that the Traveler notifies the Provider in writing via email no later than 7 days before the start of the trip.
2.The Traveler and their replacement shall be jointly and severally liable for the payment of any outstanding balance, as well as any fees, charges, or additional costs arising from the transfer. The Provider must be informed and confirm these changes accordingly.
16. Price Adjustment
1.The prices listed in the program for services provided by third parties (hotels, transfers, and other services not provided by the Provider) are based on the cost of services and exchange rates in effect at the time of the program's publication. Therefore, they may be subject to change (increase or decrease) due to fluctuations in transportation or fuel costs, taxes, fees, and exchange rates, no later than 20 days before the trip's start date.
2.In the event of a price reduction, the Provider reserves the right to deduct corresponding administrative expenses from the amount to be refunded to the Traveler. These expenses will be justified upon the Traveler's request.
17. Assistance
1.In the event of difficulties experienced by the Traveler or if, for reasons beyond their control, they are unable to complete the organized trip, the Provider shall offer the following assistance:
a.Provision of appropriate information regarding medical services, local authorities, and consular assistance;
b.Assistance to Travelers in remote communication and in finding alternative travel solutions.
2.If the difficulty prompting the request for assistance was caused intentionally or negligently by the Traveler, the Provider may charge for the expenses incurred in providing such assistance.
19. VAT
The prices indicated in this program include value-added tax (VAT) at the applicable rate in effect at the time of the transaction, in accordance with the prevailing tax laws.
20. Term of Validity
The programs presented on our website are valid until the last date of each trip.
These general terms and conditions may be supplemented by any other specific terms and conditions duly agreed upon by the parties.
21. Information in Accordance with Law No. 144/2015 of September 8
In accordance with Law No. 144/2015 of September 8, in its current version, we would like to inform you that the Traveler can contact the following alternative dispute resolution organizations:
1.The Ombudsman for Travel Agencies and Tourism at www.provedorapavt.com;
2.The "Tourism in Portugal" Arbitration Commission at www.turismodeportugal.pt.
3.The competent authority for handling complaints is the Food and Economic Safety Authority (ASAE) at https://www.asae.gov.pt/.
22. Complaints
1.Any non-compliance in the provision of a tourism service included in the travel contract must be reported to the Service Provider in writing or in another appropriate form as soon as such non-compliance occurs, i.e., without undue delay.
2.The right to claim a price reduction or compensation for non-compliance with the tourism services included in the package expires within 2 years.
