Public Offer Agreement
Table of Contents
Introduction
This Public Offer Agreement sets out the terms and conditions under which the Provider offers services under the public-facing project name QuickSnowTeach through the Website.
This Public Offer Agreement applies to bookings of camps, courses, lessons, riding sessions, travel experiences, educational materials and related services offered through the Website, unless a separate written agreement is concluded between the Provider and the Client.
By making a booking request, paying a Deposit, making full payment, confirming participation or otherwise accepting the conditions stated on the Website, product page, camp page, booking page or payment page, the Client accepts this Public Offer Agreement. The Agreement for the selected Service is concluded in accordance with Section 3 of this Agreement.
The specific description, price, dates, location, payment conditions, booking status, cancellation conditions, minimum participant requirements, included services and participation requirements for each Service are stated on the relevant product page, camp page or booking page. These Specific Conditions form part of this Agreement.
QuickSnowTeach is a public-facing project name, brand name and website name used by the Provider to offer the Services. QuickSnowTeach is not presented as a separately incorporated legal entity, ski school, local resort school, mountain guiding company or registered trademark unless expressly stated otherwise.
Unless expressly stated on the relevant product page, camp page, booking page or booking confirmation, the Provider does not sell flights, accommodation, airport transfers, equipment rental, insurance, lift passes or other third-party travel services as part of a travel package. Such services are normally arranged and paid for independently by the Client or Participant.
If any third-party services are recommended, mentioned or linked by the Provider, such third-party services remain subject to the terms, prices, rules and cancellation policies of the relevant third-party provider.
If the Client makes a booking on behalf of one or more Participants, the Client confirms that they are authorised to do so and undertakes to ensure that each Participant reads, understands and complies with this Agreement, the relevant Service conditions and all safety requirements.
The Client and each Participant must review this Public Offer Agreement carefully before making a booking or participating in any Service. If the Client or Participant does not agree with any part of this Agreement, they should not make a booking or participate in the Service.
Terms and Definitions
For the purposes of this Public Offer Agreement, the following terms shall have the meanings set out below.
Agreement or Public Offer Agreement means this document, including all terms and conditions under which the Provider offers Services and under which the Client books, purchases or participates in such Services.
Offer
means the public offer made by the Provider through the Website, including this Agreement and the specific conditions stated on the relevant product page, camp page or booking page.
Provider means the self-employed professional responsible for the relevant Service offered through the Website.
References to the Provider include one or more Providers where applicable.
Depending on the specific booking, the Provider may be self-employed professional Anton Zolotarev, self-employed professional Daria Zakhodiakina, or both, as stated on the relevant product page, booking confirmation, payment receipt, invoice or other applicable document.
Where more than one self-employed professional is stated as Provider for a specific Service, each Provider is responsible for the part of the Service they provide and invoice, unless otherwise expressly stated in the Specific Conditions of the selected Service.
QuickSnowTeach means the public-facing project name, brand name and website name used by the Provider to offer camps, courses, lessons, riding sessions, travel experiences, educational materials and related services through the Website.
Website means https://quicksnowteach.com/, https://quicksnowteach.rezdy.com/ and any other pages, booking pages, subdomains or online platforms used by the Provider to present, sell or manage the Services.
Client means any individual or legal entity that makes a booking, purchases a Service, pays a deposit, makes full payment or otherwise accepts this Agreement. Where the Client is also participating in the Service, the Client is also considered a Participant.
Participant means any person who takes part in a camp, course, lesson, riding session, travel experience or related Service offered through the Website.
Service or Services means any camp, course, lesson, riding session, travel experience, educational material, video analysis, feedback, organisational support or related service offered by the Provider through the Website.
Programme means the description of a specific Service, including its dates, location, format, schedule, focus, included services, participation requirements and other relevant conditions, as stated on the relevant product page, camp page or booking page.
Product Page, Camp Page or Booking Page means the page on the Website or booking platform where a specific Service is described and where the Client can review the applicable price, dates, booking conditions, payment conditions, cancellation conditions and participation requirements.
Activity Leader means any person appointed by the Provider or Providers to organise, lead, facilitate or deliver a camp, course, lesson, riding session, travel experience or related Service under the QuickSnowTeach name.
Depending on the specific Service, an Activity Leader may provide organisational support, route suggestions, resort orientation, group management, safety-related guidance, demonstrations, technical explanations, riding feedback, video analysis or other support described on the relevant product page, camp page or booking page.
The term Activity Leader does not by itself mean that the person is acting as a local resort ski school instructor, mountain guide, ski patrol member, resort employee or representative of the resort, unless this is expressly stated for a specific Service.
Booking means the process by which the Client reserves or purchases a Service through the Website, booking platform or any other method accepted by the Provider.
Pending Booking means a booking that has been received by the Provider but is not yet confirmed. A Pending Booking may occur when a Service requires manual confirmation, minimum participant requirements, internal approval or other conditions stated on the relevant product page, camp page or booking page.
Confirmed Booking means a booking that has been accepted and confirmed by the Provider. A booking is confirmed only when the Provider updates the booking status to Confirmed or otherwise sends written confirmation to the Client.
Deposit means a partial payment required at the time of booking, where applicable. The amount and conditions of the Deposit are stated on the relevant product page, camp page or booking page.
Remaining Balance means the part of the Service price that remains payable after the Deposit has been paid. If a Remaining Balance applies, the Provider will send the Client a payment request or payment instructions.
Specific Conditions means any additional or specific terms stated on the relevant product page, camp page, booking page, booking confirmation, payment request or written communication from the Provider regarding a particular Service.
Third-Party Services means services provided by third parties, including but not limited to accommodation, flights, airport transfers, local transport, lift passes, equipment rental, insurance, restaurants, resort services and any other services not directly provided by the Provider.
Administrative Costs means reasonable costs and expenses incurred by the Provider in connection with booking, payment processing, cancellation, refund, modification, communication, third-party services or other administrative actions related to a booking.
Force Majeure or Circumstances Beyond Our Control means events or circumstances beyond the reasonable control of the Provider, including but not limited to severe weather, unsafe snow conditions, lift closures, resort closures, government restrictions, transport disruption, natural disasters, illness or injury of an Activity Leader, war, strikes, pandemics, civil unrest or other events that make it impossible, unsafe or unreasonable to provide the Service as planned.
Personal Accident Insurance means insurance held by the Participant that covers skiing or snowboarding activities and, where applicable, mountain rescue and helicopter evacuation.
Written Notice means notice sent by email or by any other written communication method accepted by the Provider.
1. Provider
The Services are offered under the public-facing project name QuickSnowTeach.
QuickSnowTeach is a public-facing project name, brand name and website name used by the Providers to offer the Services. QuickSnowTeach is not a separately incorporated legal entity unless expressly stated otherwise.
The relevant Provider for each booking is the self-employed professional responsible for the specific Service booked by the Client.
Depending on the specific booking, the Provider may be self-employed professional Anton Zolotarev, self-employed professional Daria Zakhodiakina, or both, as stated on the relevant product page, booking confirmation, payment receipt, invoice or other applicable document.
Provider details:
Self-employed professional: Anton Zolotarev
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785392
Registration Number of the Business Commencement Document: 9996N00526055 dated 2024-01-17
Telephone: +351 935 866 388
Email: quicksnowteach@gmail.com
Self-employed professional: Daria Zakhodiakina
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785899
Registration Number of the Business Commencement Document: 9996N00512336 dated 2024-01-11
Telephone: +351 920 192 205
Email: quicksnowteach@gmail.com
For each specific booking, the relevant Provider will be identified on the relevant product page, booking confirmation, payment receipt, invoice or other applicable document.
If a Service is provided and invoiced by self-employed professional Anton Zolotarev, Anton Zolotarev is the Provider for that Service.
If a Service is provided and invoiced by self-employed professional Daria Zakhodiakina, Daria Zakhodiakina is the Provider for that Service.
If a Service is provided and invoiced by both self-employed professionals, both Anton Zolotarev and Daria Zakhodiakina may be Providers for the relevant parts of the Service, as stated in the relevant booking confirmation, payment receipt, invoice or other applicable document.
2. Subject of the Agreement
The subject of this Public Offer Agreement is the provision of the Service selected by the Client through the Website or booking page.
The Service may include a camp, course, lesson, riding session, travel experience, educational material, video analysis, feedback, organisational support or related service, depending on the specific Programme chosen by the Client.
The exact content, dates, location, price, payment conditions, participation requirements and included services are stated on the relevant product page, camp page, booking page, booking confirmation or other written communication from the Provider.
The Provider undertakes to provide the selected Service in accordance with the Programme and the Specific Conditions stated for that Service.
Unless expressly stated in the Programme or booking confirmation, the Service does not include flights, accommodation, airport transfers, local transport, lift passes, equipment rental, insurance, meals or other third-party services.
3. Moment of Agreement Conclusion and Performance of Obligations
This Agreement may be accepted and concluded electronically through the Website or booking platform. Electronic contracts and online ordering procedures are recognised under applicable EU and Portuguese law, including Directive 2000/31/EC on electronic commerce and Directive 2011/83/EU on consumer rights.
Before completing a booking, the Client must have the opportunity to review the main characteristics of the selected Service, the total price, payment conditions, booking conditions, cancellation conditions, participation requirements and other relevant information stated on the Website, product page, camp page or booking page.
The Client accepts this Public Offer Agreement and the Specific Conditions of the selected Service by making a booking request, paying the required Deposit, making full payment, confirming participation or otherwise accepting the conditions stated on the Website, booking page or payment page.
If the selected Service does not require manual confirmation by the Provider, the Agreement for the selected Service is considered concluded when the Client completes the required payment and receives a booking confirmation or payment confirmation.
If the selected Service requires manual confirmation by the Provider, the booking may first be marked as Pending. A Pending Booking means that the Provider has received the booking request and the required payment according to the conditions of the selected Service, but the selected Service itself is not yet confirmed.
For Services that require manual confirmation, the Agreement for the selected Service is considered concluded only when the Provider confirms the booking in writing, updates the booking status to Confirmed or otherwise sends written confirmation to the Client.
If the booking is not confirmed by the Provider, or if the selected Service cannot take place for reasons not attributable to the Client or Participant, the Client will receive a full refund of the amount paid directly to the Provider for that Service, unless another solution has been agreed with the Client.
If the selected Service requires payment of a Remaining Balance, the Provider will send the Client a separate payment request or payment instructions. The Remaining Balance must be paid within the deadline stated in the payment request or in the Specific Conditions of the selected Service.
If the Client does not pay the Remaining Balance within the required deadline, the Provider may cancel the booking, unless another arrangement has been agreed in writing.
The Provider’s obligations are limited to the Service and included items expressly stated on the relevant product page, camp page, booking page, booking confirmation or other written communication from the Provider.
The Provider’s obligations are considered fulfilled when the organised Programme or selected Service has been completed according to its description, schedule and Specific Conditions.
4. Right of Withdrawal, Cooling-off Period, Cancellation and Refunds
Under Directive 2011/83/EU on consumer rights and applicable Portuguese consumer protection law, consumers may have a statutory right of withdrawal, commonly known as a cooling-off period, for certain distance contracts.
Where such statutory right of withdrawal applies, the Client may exercise it within the legally required period by sending a clear written notice to the Provider by email.
The Client acknowledges that some Services offered by the Provider may be camps, courses, riding sessions, travel experiences or leisure activities provided on a specific date or during a specific period. In such cases, the statutory right of withdrawal may not apply to the extent permitted by applicable law, including the exceptions provided for services related to leisure activities on a specific date or during a specific period.
Regardless of whether a statutory right of withdrawal applies, the Client may cancel the booking before the Service starts by sending a written cancellation request to the Provider by email.
Any cancellation, withdrawal or refund request will be handled in accordance with this Agreement, the Refund Policy, the Specific Conditions of the selected Service and applicable law.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding third-party expenses, including but not limited to flights, accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
Refunds will be processed to the original payment method where possible, or by another method agreed between the Provider and the Client.
Nothing in this section limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
5. Completion of Provider’s Obligations
The Provider’s obligations under this Agreement are considered fulfilled when the selected Service has been provided in accordance with the Programme, the Specific Conditions and the information stated on the relevant product page, camp page, booking page or booking confirmation.
For camps, courses, lessons, riding sessions and travel experiences, the Provider’s obligations are considered fulfilled when the organised Programme has been completed on the final scheduled day of the Service, unless otherwise stated in the Specific Conditions or agreed in writing with the Client.
If the Programme is adjusted during the Service due to weather conditions, snow conditions, safety reasons, resort restrictions, group level, Activity Leader assessment or other circumstances beyond the Provider’s reasonable control, the Provider’s obligations are considered fulfilled if the Provider has made reasonable efforts to deliver the Service in an appropriate and safe manner within the available conditions.
The Provider is not responsible for the Client’s or Participant’s personal decision not to attend, not to complete, or not to take part in any part of the Service, unless such absence or non-participation is caused by reasons attributable to the Provider.
6. Booking and Cancellation Rights
The Client may book a Service through the Website, booking platform or any other method accepted by the Provider.
The payment conditions for each Service are stated on the relevant product page, camp page or booking page. Depending on the specific Service, the Client may be required to pay either the full price or a Deposit at the time of booking.
Some Services may require manual confirmation by the Provider. In such cases, the booking may first be marked as Pending. A Pending Booking means that the Provider has received the booking request and the required payment according to the conditions of the selected Service, but the Service itself is not yet confirmed.
A booking is considered confirmed only when the Provider updates the booking status to Confirmed or otherwise sends written confirmation to the Client.
If the selected Service requires a minimum number of Participants, this requirement will be stated on the relevant product page, camp page or booking page. If the minimum number of Participants is not reached, the Provider may cancel the Service.
If the selected Service requires payment of a Remaining Balance, the Provider will send the Client a separate payment request or payment instructions. If the Client does not pay the Remaining Balance within the required deadline, the Provider may cancel the booking, unless another arrangement has been agreed in writing.
The Client may cancel the booking before the Service starts by sending a written cancellation request to the Provider by email.
If the Provider cancels the Service before it starts, if the Service is not confirmed, or if the Service does not take place for reasons not attributable to the Client or Participant, the refund will be handled in accordance with the Refund Policy.
If the Client cancels the booking before the Service starts, the refund will be handled in accordance with the Refund Policy, the Specific Conditions of the selected Service and applicable law.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding third-party expenses, including flights, accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
7. Services Included in the Programme
The Services included in each Programme are only those expressly stated on the relevant product page, camp page, booking page, booking confirmation or other written communication from the Provider.
Depending on the specific Service booked by the Client, the Programme may include one or more of the following:
1. Organised riding sessions;
2. Technical feedback;
3. Video analysis;
4. Educational explanations and demonstrations;
5. Resort orientation;
6. Route suggestions;
7. Group management;
8. Safety-related guidance;
9. Organisational support connected with the selected Service;
10. Other services expressly stated in the Specific Conditions of the selected Service.
The exact number of days, daily schedule, meeting point, location, riding level, Service format and included items are stated in the Programme and Specific Conditions of the selected Service.
The Provider may adjust the daily Programme, riding areas, exercises, routes, schedule or format where reasonably necessary due to weather conditions, snow conditions, safety reasons, resort restrictions, group level, Activity Leader assessment or other circumstances affecting the safe and appropriate delivery of the Service.
8. Services Not Included in the Programme
Unless expressly stated otherwise in the Programme, product page, camp page, booking page or booking confirmation, the following services and expenses are not included in the Service price:
1. Flights;
2. Accommodation;
3. Airport transfers;
4. Local transport;
5. Bus or train tickets;
6. Lift passes or ski passes;
7. Equipment rental;
8. Insurance;
9. Meals and drinks;
10. Entertainment and après-ski activities;
11. Visa, passport or entry-related expenses;
12. Medical expenses, rescue expenses or evacuation costs;
13. Personal expenses;
14. Any other third-party services not expressly included in the selected Service.
The Client and each Participant are responsible for arranging and paying for all services and expenses that are not expressly included in the selected Service.
If the Provider provides recommendations, links, contacts or general information regarding accommodation, transport, equipment rental, insurance, restaurants, resort services or other third-party services, such information is provided for convenience only. These third-party services are not part of the Service unless they are expressly included in the Programme and paid directly to the Provider.
9. Primary Obligations of the Participant
The Participant is responsible for ensuring that they meet the riding level, physical condition, health requirements, equipment requirements and other participation requirements stated in the Programme and Specific Conditions of the selected Service.
The Participant must provide accurate and complete information requested by the Provider, including information about their riding level, previous experience, health limitations, injuries, equipment and any other circumstances that may affect their safe participation in the Service.
The Participant is responsible for assessing their own ability to participate safely and must not take part in any exercise, terrain, trick, speed, route or riding situation that they do not feel able to perform safely.
The Participant must follow all safety-related guidance and organisational instructions provided by the Activity Leader, as well as all resort rules, lift rules, slope signs and general mountain safety practices.
The Participant must wear a helmet while participating in any skiing or snowboarding activity connected with the Service.
The Participant must have valid Personal Accident Insurance covering skiing or snowboarding activities and, where applicable, mountain rescue and helicopter evacuation.
The Participant is responsible for using suitable and properly maintained equipment appropriate for the selected Service, snow conditions, resort conditions and their own riding level.
The Participant must arrive on time at the agreed meeting point and follow the schedule and organisational instructions provided by the Provider or Activity Leader.
The Participant must behave respectfully towards the Provider, Activity Leaders, other Participants, resort staff, local residents and other slope users.
The Participant must not participate in skiing, snowboarding or mountain activities while under the influence of alcohol, drugs or any substance that may affect their coordination, judgement or ability to participate safely.
If the Participant fails to comply with safety-related guidance, organisational instructions, resort rules, equipment requirements, insurance requirements or conduct rules, the Provider may refuse participation, suspend participation or terminate the Participant’s participation in the Service where reasonably necessary for safety, organisational or legal reasons.
10. Travel Documents and Entry Requirements
The Client and each Participant are responsible for arranging and carrying all documents required for travel and participation in the selected Service, including passports, identity documents, visas, residence permits, vaccination certificates, insurance documents and any other documents required by the destination country, transit country, resort, transport provider or applicable authorities.
The Client and each Participant are responsible for checking and complying with all entry, visa, passport, residence, health, customs and travel requirements applicable to their nationality, residence status, destination and route of travel.
The Provider is not responsible for the Client’s or Participant’s inability to travel, enter a country, cross a border, use transport, access accommodation or participate in the Service due to missing, invalid or insufficient documents, visa refusal, entry refusal, travel restrictions or other requirements imposed by authorities or third-party providers.
The Client and each Participant are responsible for arranging and paying for their own travel to and from the location of the Service, unless transport is expressly included in the selected Service and paid directly to the Provider.
Any cancellation or refund of payments made to the Provider will be handled in accordance with this Agreement, the Refund Policy and the Specific Conditions of the selected Service. The Provider is not responsible for refunding third-party expenses, including flights, accommodation, transport, insurance, lift passes or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
11. Use of Personal Protective Equipment
The Participant is required to wear a helmet during all skiing, snowboarding and mountain activities connected with the Service.
The Participant is responsible for using suitable and properly maintained equipment appropriate for their riding level, the selected Service, snow conditions, weather conditions and resort rules.
Where the Programme or Activity Leader requires specific protective or safety equipment for a particular activity, terrain or condition, the Participant must use such equipment in order to participate.
If the Participant does not have the required protective or safety equipment, the Provider or Activity Leader may refuse or suspend the Participant’s participation in the relevant part of the Service where reasonably necessary for safety reasons.
The Provider is not responsible for injuries, accidents, losses or damages caused by the Participant’s failure to use required protective equipment, use of unsuitable equipment, incorrect equipment setup or equipment failure, unless such failure is directly attributable to the Provider.
12. Alcohol Consumption, Conduct and Safety Rules
The Participant must not take part in skiing, snowboarding, riding sessions, mountain activities or any safety-sensitive part of the Service while under the influence of alcohol, drugs or any substance that may affect coordination, judgement, reaction time or the ability to participate safely.
The Provider or Activity Leader may refuse, suspend or terminate the Participant’s participation in the Service if, in their reasonable opinion, the Participant is under the influence of alcohol, drugs or any substance that may create a safety risk for the Participant, other Participants, the Activity Leader, resort staff or other slope users.
The Participant must follow all safety-related guidance and organisational instructions provided by the Activity Leader, as well as all resort rules, lift rules, slope signs and general mountain safety practices.
The Participant must behave respectfully towards the Provider, Activity Leaders, other Participants, resort staff, local residents and other slope users.
The Participant must not behave in a way that creates a safety risk, disrupts the Programme, damages property, violates resort rules or negatively affects other Participants or third parties.
If the Participant fails to comply with safety-related guidance, organisational instructions, resort rules or conduct requirements, the Provider or Activity Leader may refuse, suspend or terminate the Participant’s participation in the Service where reasonably necessary for safety, organisational or legal reasons.
The Participant is responsible for any injuries, losses, damages, fines, penalties or third-party claims caused by their own unsafe, unlawful, disrespectful or irresponsible behaviour.
13. Termination of the Agreement by the Provider
The Provider may cancel, refuse, suspend or terminate the Service, or the Participant’s participation in the Service, where reasonably necessary for safety, organisational, legal or operational reasons.
The Provider may cancel the Service before it starts if the Service cannot take place due to insufficient Participants, weather conditions, snow conditions, resort restrictions, lift closures, Activity Leader availability, illness or injury of the Activity Leader, Force Majeure or other circumstances beyond the Provider’s reasonable control.
If the Provider cancels the Service before it starts, the Client will receive a full refund of the amount paid directly to the Provider for that Service, unless another solution has been agreed with the Client.
Where possible, the Provider may offer alternative dates, an alternative Service, credit for a future Service or another suitable solution. The Client is not obliged to accept an alternative solution unless they agree to it in writing.
The Provider or Activity Leader may refuse, suspend or terminate the Participant’s participation in the Service if the Participant fails to comply with safety-related guidance, organisational instructions, resort rules, equipment requirements, insurance requirements, conduct requirements or any other essential participation requirements.
The Provider or Activity Leader may also refuse, suspend or terminate the Participant’s participation if the Participant’s behaviour creates a safety risk, disrupts the Programme, negatively affects other Participants, violates resort rules, or makes the safe and appropriate delivery of the Service unreasonable.
If the Provider terminates the Participant’s participation due to the Participant’s breach of this Agreement, unsafe behaviour, failure to follow safety-related guidance or failure to meet essential participation requirements, any refund will be handled in accordance with this Agreement, the Refund Policy, the Specific Conditions of the selected Service and applicable law.
Nothing in this section limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
14. Termination of the Agreement by the Client or Participant
The Client may cancel the booking before the Service starts by sending a written cancellation request to the Provider by email.
If the Client cancels the booking before the Service starts, any refund will be handled in accordance with the Refund Policy, the Specific Conditions of the selected Service and applicable law.
The Participant may stop participating in the Service at any time if they do not feel safe, physically able, medically fit or comfortable continuing the activity. The Participant must inform the Activity Leader as soon as reasonably possible.
If the Client or Participant chooses not to attend, arrives late, leaves early, misses part of the Programme or decides not to participate in any part of the Service for reasons not attributable to the Provider, any refund will be handled in accordance with this Agreement, the Refund Policy, the Specific Conditions of the selected Service and applicable law.
The Provider may, at its discretion, offer a voluntary refund, partial refund, alternative date, credit or other suitable solution, even where the Client or Participant is not legally entitled to such a solution.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding third-party expenses, including flights, accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
Nothing in this section limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
15. Refund Policy
This Refund Policy applies only to payments made directly to the Provider for the selected Service.
If the Provider cancels the Service before it starts, if the Service is not confirmed, or if the Service does not take place for reasons not attributable to the Client or Participant, the Client will receive a full refund of the amount paid directly to the Provider for that Service, unless another solution has been agreed with the Client.
Where possible, the Provider may offer the Client an alternative date, an alternative Service, credit for a future Service or another suitable solution. The Client is not obliged to accept an alternative solution unless they agree to it in writing.
If the Client cancels the booking more than 14 calendar days before the start date of the Service, the Client will receive a full refund of the amount paid directly to the Provider for the selected Service, minus reasonable administrative expenses, including but not limited to bank fees, payment processing fees, booking service fees and other non-refundable service commissions.
If the Client cancels the booking 14 calendar days or less before the start date of the Service, the Client will receive a refund of 50% of the amount paid directly to the Provider for the selected Service, unless another solution has been agreed with the Client or unless the Specific Conditions of the selected Service state otherwise.
The Provider may, at its discretion, offer a more favourable solution to the Client, including a higher refund, a full refund, alternative dates, credit for a future Service or another suitable arrangement.
If the Client or Participant does not attend, arrives late, leaves early, misses part of the Programme or chooses not to participate in any part of the Service for reasons not attributable to the Provider, any refund will be handled in accordance with this Agreement, the Specific Conditions of the selected Service and applicable law.
If the Participant’s participation is refused, suspended or terminated due to unsafe behaviour, failure to follow safety-related guidance, failure to meet essential participation requirements, lack of required protective equipment, lack of required insurance, violation of resort rules or other breach of this Agreement, any refund will be handled in accordance with this Agreement, the Specific Conditions of the selected Service and applicable law.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding or compensating third-party expenses, including but not limited to flights, accommodation, transport, lift passes, equipment rental, insurance, meals, visa costs or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
Refunds will be processed to the original payment method where possible, or by another method agreed between the Provider and the Client.
The Provider will make reasonable efforts to process refunds within 14 calendar days from the date of cancellation confirmation or refund approval.
Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
16. Liability
The Provider is responsible for providing the selected Service with reasonable care and skill, in accordance with the Programme, the Specific Conditions and the information stated on the relevant product page, camp page, booking page or booking confirmation.
The Provider’s responsibility is limited to the Service and included items expressly stated in the Programme or Specific Conditions of the selected Service.
The Provider is not responsible for third-party services or expenses that are not expressly included in the selected Service and paid directly to the Provider, including but not limited to flights, accommodation, transport, lift passes, equipment rental, insurance, meals, resort services or other personal expenses.
The Client and each Participant acknowledge that skiing, snowboarding, freestyle riding, carving, off-piste terrain, variable snow conditions and mountain activities involve inherent risks. These risks may include falls, collisions, injuries, changing weather, poor visibility, icy or uneven snow, lift incidents, actions of other slope users, equipment failure and other risks connected with winter sports and mountain environments.
The Participant is responsible for assessing their own riding level, physical condition, health, equipment, insurance coverage and ability to participate safely.
The Provider and Activity Leaders are not responsible for injuries, losses, damages or accidents caused by the Participant’s own actions, failure to follow safety-related guidance or organisational instructions, incorrect assessment of their own ability, unsuitable equipment, lack of required insurance, violation of resort rules or participation in activities outside the organised Programme.
The Provider does not guarantee a specific riding result, technical progress, performance outcome or personal achievement from participation in the Service.
To the maximum extent permitted by applicable law, the Provider and Activity Leaders shall not be liable for indirect, incidental, consequential or economic losses, including but not limited to loss of profit, loss of opportunity, travel costs, accommodation costs or other personal expenses.
Nothing in this Agreement excludes or limits liability for any matter where such exclusion or limitation is not permitted by applicable law.
If any limitation of liability in this Agreement is found to be unenforceable, the remaining provisions shall continue to apply to the greatest extent permitted by applicable law.
17. Changes at the Request of the Client or Participant
The Client may request a change to their booking by contacting the Provider by email.
Requested changes may include a change of date, Service, Participant details or other booking details, where such changes are possible.
The Provider is not obliged to accept every change request. Any change is subject to availability, the requirements of the selected Service, group level, organisational conditions and the Provider’s written confirmation.
If a requested change creates additional costs, the Client is responsible for paying such costs before the change is confirmed.
Changes requested after the Service has started may not be possible and remain at the Provider’s discretion.
18. Transfer of Registration
The Client may request to transfer their place in the selected Service to another person by contacting the Provider by email.
The replacement Participant must meet the riding level, health, equipment, insurance and other participation requirements of the selected Service.
The transfer is valid only after written confirmation by the Provider.
The Client and the replacement Participant are responsible for any additional costs, administrative expenses or payment differences arising from the transfer.
The Provider may refuse the transfer if the replacement Participant does not meet the requirements of the selected Service, if the request is made too late, or if the transfer is not reasonably possible for organisational, safety or legal reasons.
19. Price Adjustment
The price of each Service is stated on the relevant product page, camp page or booking page at the time of booking.
Once the booking is confirmed, the price paid for the selected Service will not be increased by the Provider, unless the Client later requests changes that create additional costs.
Prices for third-party services, including accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, are not controlled by the Provider and may change independently.
The Client and each Participant are responsible for paying any third-party costs that are not expressly included in the selected Service.
20. Assistance
The Provider and Activity Leader may provide reasonable assistance to the Client or Participant during the Service where appropriate and possible.
Such assistance may include organisational support, general resort orientation, information about meeting points, schedule changes, safety-related guidance or general information about local services.
The Provider is not responsible for arranging or paying for medical care, transport, accommodation, replacement travel, rescue services or other third-party services, unless such services are expressly included in the selected Service and paid directly to the Provider.
If the Client or Participant requires emergency assistance, medical assistance, mountain rescue or other urgent support, they should contact the relevant local emergency services, resort staff, ski patrol, insurance provider or competent authority.
21. Taxes, VAT and Invoicing
The tax and VAT treatment of each Service is determined in accordance with the applicable tax rules, including the Provider’s tax status, the nature of the Service, the place of supply, the status of the Client and any applicable exemption or non-application rules.
Unless otherwise stated on the relevant product page, booking page, payment request, invoice or receipt, the price shown for the selected Service is the total price payable by the Client to the Provider for that Service.
Where VAT is not charged by the Provider, this may be due to an applicable VAT exemption regime, non-application of VAT, place of supply rules or another applicable tax rule. The relevant legal basis will be stated on the invoice, receipt or other tax document issued by the Provider where required by law.
If VAT or any other tax becomes applicable to a specific Service, this will be reflected in the relevant product page, booking page, payment request, invoice, receipt or other tax document issued by the Provider.
The Provider may issue invoices, receipts, corrective documents or other tax documents as required by applicable law.
The Client is responsible for providing accurate billing information where such information is required for invoicing, tax reporting or accounting purposes.
22. Alternative Dispute Resolution
In accordance with Law No. 144/2015 of 8 September, regarding alternative dispute resolution for consumer disputes, the Client may resort to an official Alternative Dispute Resolution entity in the event of a consumer dispute that cannot be resolved directly with the Provider.
The updated list of Alternative Dispute Resolution entities is available on the official Consumer Portal:
https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades
Where applicable, the Client may contact the Alternative Dispute Resolution entity competent for the Provider’s area of establishment or for the nature of the dispute.
The use of an Alternative Dispute Resolution entity does not prevent the Client from using other legal means available under applicable law.
23. Complaints Procedure
If the Client or Participant has any complaint regarding the selected Service, they should contact the Provider as soon as reasonably possible by email:
quicksnowteach@gmail.com
The complaint should include the Client’s name, booking reference, selected Service, date of the Service, a clear description of the issue and any relevant supporting information.
The Provider will review the complaint and make reasonable efforts to respond within a reasonable period.
The submission of a complaint does not limit any mandatory consumer rights or other legal remedies available to the Client under applicable law.
24. Governing Law
This Agreement is governed by the laws of Portugal, without prejudice to any mandatory consumer protection rights that may apply under the laws of the Client’s country of residence.
Nothing in this Agreement limits any mandatory rights that cannot be excluded or restricted under applicable law.
- Introduction
- Terms and Definitions
- Provider
- Subject of the Agreement
- Moment of Agreement Conclusion and Performance of Obligations
- Right of Withdrawal, Cooling-off Period, Cancellation and Refunds
- Completion of Provider’s Obligations
- Booking and Cancellation Rights
- Services Included in the Programme
- Services Not Included in the Programme
- Primary Obligations of the Participant
- Travel Documents and Entry Requirements
- Use of Personal Protective Equipment
- Alcohol Consumption, Conduct and Safety Rules
- Termination of the Agreement by the Provider
- Termination of the Agreement by the Client or Participant
- Refund Policy
- Liability
- Changes at the Request of the Client or Participant
- Transfer of Registration
- Price Adjustment
- Assistance
- Taxes, VAT and Invoicing
- Alternative Dispute Resolution
- Complaints Procedure
- Governing Law
Introduction
This Public Offer Agreement sets out the terms and conditions under which the Provider offers services under the public-facing project name QuickSnowTeach through the Website.
This Public Offer Agreement applies to bookings of camps, courses, lessons, riding sessions, travel experiences, educational materials and related services offered through the Website, unless a separate written agreement is concluded between the Provider and the Client.
By making a booking request, paying a Deposit, making full payment, confirming participation or otherwise accepting the conditions stated on the Website, product page, camp page, booking page or payment page, the Client accepts this Public Offer Agreement. The Agreement for the selected Service is concluded in accordance with Section 3 of this Agreement.
The specific description, price, dates, location, payment conditions, booking status, cancellation conditions, minimum participant requirements, included services and participation requirements for each Service are stated on the relevant product page, camp page or booking page. These Specific Conditions form part of this Agreement.
QuickSnowTeach is a public-facing project name, brand name and website name used by the Provider to offer the Services. QuickSnowTeach is not presented as a separately incorporated legal entity, ski school, local resort school, mountain guiding company or registered trademark unless expressly stated otherwise.
Unless expressly stated on the relevant product page, camp page, booking page or booking confirmation, the Provider does not sell flights, accommodation, airport transfers, equipment rental, insurance, lift passes or other third-party travel services as part of a travel package. Such services are normally arranged and paid for independently by the Client or Participant.
If any third-party services are recommended, mentioned or linked by the Provider, such third-party services remain subject to the terms, prices, rules and cancellation policies of the relevant third-party provider.
If the Client makes a booking on behalf of one or more Participants, the Client confirms that they are authorised to do so and undertakes to ensure that each Participant reads, understands and complies with this Agreement, the relevant Service conditions and all safety requirements.
The Client and each Participant must review this Public Offer Agreement carefully before making a booking or participating in any Service. If the Client or Participant does not agree with any part of this Agreement, they should not make a booking or participate in the Service.
Terms and Definitions
For the purposes of this Public Offer Agreement, the following terms shall have the meanings set out below.
Agreement or Public Offer Agreement means this document, including all terms and conditions under which the Provider offers Services and under which the Client books, purchases or participates in such Services.
Offer
means the public offer made by the Provider through the Website, including this Agreement and the specific conditions stated on the relevant product page, camp page or booking page.
Provider means the self-employed professional responsible for the relevant Service offered through the Website.
References to the Provider include one or more Providers where applicable.
Depending on the specific booking, the Provider may be self-employed professional Anton Zolotarev, self-employed professional Daria Zakhodiakina, or both, as stated on the relevant product page, booking confirmation, payment receipt, invoice or other applicable document.
Where more than one self-employed professional is stated as Provider for a specific Service, each Provider is responsible for the part of the Service they provide and invoice, unless otherwise expressly stated in the Specific Conditions of the selected Service.
QuickSnowTeach means the public-facing project name, brand name and website name used by the Provider to offer camps, courses, lessons, riding sessions, travel experiences, educational materials and related services through the Website.
Website means https://quicksnowteach.com/, https://quicksnowteach.rezdy.com/ and any other pages, booking pages, subdomains or online platforms used by the Provider to present, sell or manage the Services.
Client means any individual or legal entity that makes a booking, purchases a Service, pays a deposit, makes full payment or otherwise accepts this Agreement. Where the Client is also participating in the Service, the Client is also considered a Participant.
Participant means any person who takes part in a camp, course, lesson, riding session, travel experience or related Service offered through the Website.
Service or Services means any camp, course, lesson, riding session, travel experience, educational material, video analysis, feedback, organisational support or related service offered by the Provider through the Website.
Programme means the description of a specific Service, including its dates, location, format, schedule, focus, included services, participation requirements and other relevant conditions, as stated on the relevant product page, camp page or booking page.
Product Page, Camp Page or Booking Page means the page on the Website or booking platform where a specific Service is described and where the Client can review the applicable price, dates, booking conditions, payment conditions, cancellation conditions and participation requirements.
Activity Leader means any person appointed by the Provider or Providers to organise, lead, facilitate or deliver a camp, course, lesson, riding session, travel experience or related Service under the QuickSnowTeach name.
Depending on the specific Service, an Activity Leader may provide organisational support, route suggestions, resort orientation, group management, safety-related guidance, demonstrations, technical explanations, riding feedback, video analysis or other support described on the relevant product page, camp page or booking page.
The term Activity Leader does not by itself mean that the person is acting as a local resort ski school instructor, mountain guide, ski patrol member, resort employee or representative of the resort, unless this is expressly stated for a specific Service.
Booking means the process by which the Client reserves or purchases a Service through the Website, booking platform or any other method accepted by the Provider.
Pending Booking means a booking that has been received by the Provider but is not yet confirmed. A Pending Booking may occur when a Service requires manual confirmation, minimum participant requirements, internal approval or other conditions stated on the relevant product page, camp page or booking page.
Confirmed Booking means a booking that has been accepted and confirmed by the Provider. A booking is confirmed only when the Provider updates the booking status to Confirmed or otherwise sends written confirmation to the Client.
Deposit means a partial payment required at the time of booking, where applicable. The amount and conditions of the Deposit are stated on the relevant product page, camp page or booking page.
Remaining Balance means the part of the Service price that remains payable after the Deposit has been paid. If a Remaining Balance applies, the Provider will send the Client a payment request or payment instructions.
Specific Conditions means any additional or specific terms stated on the relevant product page, camp page, booking page, booking confirmation, payment request or written communication from the Provider regarding a particular Service.
Third-Party Services means services provided by third parties, including but not limited to accommodation, flights, airport transfers, local transport, lift passes, equipment rental, insurance, restaurants, resort services and any other services not directly provided by the Provider.
Administrative Costs means reasonable costs and expenses incurred by the Provider in connection with booking, payment processing, cancellation, refund, modification, communication, third-party services or other administrative actions related to a booking.
Force Majeure or Circumstances Beyond Our Control means events or circumstances beyond the reasonable control of the Provider, including but not limited to severe weather, unsafe snow conditions, lift closures, resort closures, government restrictions, transport disruption, natural disasters, illness or injury of an Activity Leader, war, strikes, pandemics, civil unrest or other events that make it impossible, unsafe or unreasonable to provide the Service as planned.
Personal Accident Insurance means insurance held by the Participant that covers skiing or snowboarding activities and, where applicable, mountain rescue and helicopter evacuation.
Written Notice means notice sent by email or by any other written communication method accepted by the Provider.
1. Provider
The Services are offered under the public-facing project name QuickSnowTeach.
QuickSnowTeach is a public-facing project name, brand name and website name used by the Providers to offer the Services. QuickSnowTeach is not a separately incorporated legal entity unless expressly stated otherwise.
The relevant Provider for each booking is the self-employed professional responsible for the specific Service booked by the Client.
Depending on the specific booking, the Provider may be self-employed professional Anton Zolotarev, self-employed professional Daria Zakhodiakina, or both, as stated on the relevant product page, booking confirmation, payment receipt, invoice or other applicable document.
Provider details:
Self-employed professional: Anton Zolotarev
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785392
Registration Number of the Business Commencement Document: 9996N00526055 dated 2024-01-17
Telephone: +351 935 866 388
Email: quicksnowteach@gmail.com
Self-employed professional: Daria Zakhodiakina
Registered Address: Vale de Lama, 8300-052, Silves, Portugal
Tax Number (NIF): 313785899
Registration Number of the Business Commencement Document: 9996N00512336 dated 2024-01-11
Telephone: +351 920 192 205
Email: quicksnowteach@gmail.com
For each specific booking, the relevant Provider will be identified on the relevant product page, booking confirmation, payment receipt, invoice or other applicable document.
If a Service is provided and invoiced by self-employed professional Anton Zolotarev, Anton Zolotarev is the Provider for that Service.
If a Service is provided and invoiced by self-employed professional Daria Zakhodiakina, Daria Zakhodiakina is the Provider for that Service.
If a Service is provided and invoiced by both self-employed professionals, both Anton Zolotarev and Daria Zakhodiakina may be Providers for the relevant parts of the Service, as stated in the relevant booking confirmation, payment receipt, invoice or other applicable document.
2. Subject of the Agreement
The subject of this Public Offer Agreement is the provision of the Service selected by the Client through the Website or booking page.
The Service may include a camp, course, lesson, riding session, travel experience, educational material, video analysis, feedback, organisational support or related service, depending on the specific Programme chosen by the Client.
The exact content, dates, location, price, payment conditions, participation requirements and included services are stated on the relevant product page, camp page, booking page, booking confirmation or other written communication from the Provider.
The Provider undertakes to provide the selected Service in accordance with the Programme and the Specific Conditions stated for that Service.
Unless expressly stated in the Programme or booking confirmation, the Service does not include flights, accommodation, airport transfers, local transport, lift passes, equipment rental, insurance, meals or other third-party services.
3. Moment of Agreement Conclusion and Performance of Obligations
This Agreement may be accepted and concluded electronically through the Website or booking platform. Electronic contracts and online ordering procedures are recognised under applicable EU and Portuguese law, including Directive 2000/31/EC on electronic commerce and Directive 2011/83/EU on consumer rights.
Before completing a booking, the Client must have the opportunity to review the main characteristics of the selected Service, the total price, payment conditions, booking conditions, cancellation conditions, participation requirements and other relevant information stated on the Website, product page, camp page or booking page.
The Client accepts this Public Offer Agreement and the Specific Conditions of the selected Service by making a booking request, paying the required Deposit, making full payment, confirming participation or otherwise accepting the conditions stated on the Website, booking page or payment page.
If the selected Service does not require manual confirmation by the Provider, the Agreement for the selected Service is considered concluded when the Client completes the required payment and receives a booking confirmation or payment confirmation.
If the selected Service requires manual confirmation by the Provider, the booking may first be marked as Pending. A Pending Booking means that the Provider has received the booking request and the required payment according to the conditions of the selected Service, but the selected Service itself is not yet confirmed.
For Services that require manual confirmation, the Agreement for the selected Service is considered concluded only when the Provider confirms the booking in writing, updates the booking status to Confirmed or otherwise sends written confirmation to the Client.
If the booking is not confirmed by the Provider, or if the selected Service cannot take place for reasons not attributable to the Client or Participant, the Client will receive a full refund of the amount paid directly to the Provider for that Service, unless another solution has been agreed with the Client.
If the selected Service requires payment of a Remaining Balance, the Provider will send the Client a separate payment request or payment instructions. The Remaining Balance must be paid within the deadline stated in the payment request or in the Specific Conditions of the selected Service.
If the Client does not pay the Remaining Balance within the required deadline, the Provider may cancel the booking, unless another arrangement has been agreed in writing.
The Provider’s obligations are limited to the Service and included items expressly stated on the relevant product page, camp page, booking page, booking confirmation or other written communication from the Provider.
The Provider’s obligations are considered fulfilled when the organised Programme or selected Service has been completed according to its description, schedule and Specific Conditions.
4. Right of Withdrawal, Cooling-off Period, Cancellation and Refunds
Under Directive 2011/83/EU on consumer rights and applicable Portuguese consumer protection law, consumers may have a statutory right of withdrawal, commonly known as a cooling-off period, for certain distance contracts.
Where such statutory right of withdrawal applies, the Client may exercise it within the legally required period by sending a clear written notice to the Provider by email.
The Client acknowledges that some Services offered by the Provider may be camps, courses, riding sessions, travel experiences or leisure activities provided on a specific date or during a specific period. In such cases, the statutory right of withdrawal may not apply to the extent permitted by applicable law, including the exceptions provided for services related to leisure activities on a specific date or during a specific period.
Regardless of whether a statutory right of withdrawal applies, the Client may cancel the booking before the Service starts by sending a written cancellation request to the Provider by email.
Any cancellation, withdrawal or refund request will be handled in accordance with this Agreement, the Refund Policy, the Specific Conditions of the selected Service and applicable law.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding third-party expenses, including but not limited to flights, accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
Refunds will be processed to the original payment method where possible, or by another method agreed between the Provider and the Client.
Nothing in this section limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
5. Completion of Provider’s Obligations
The Provider’s obligations under this Agreement are considered fulfilled when the selected Service has been provided in accordance with the Programme, the Specific Conditions and the information stated on the relevant product page, camp page, booking page or booking confirmation.
For camps, courses, lessons, riding sessions and travel experiences, the Provider’s obligations are considered fulfilled when the organised Programme has been completed on the final scheduled day of the Service, unless otherwise stated in the Specific Conditions or agreed in writing with the Client.
If the Programme is adjusted during the Service due to weather conditions, snow conditions, safety reasons, resort restrictions, group level, Activity Leader assessment or other circumstances beyond the Provider’s reasonable control, the Provider’s obligations are considered fulfilled if the Provider has made reasonable efforts to deliver the Service in an appropriate and safe manner within the available conditions.
The Provider is not responsible for the Client’s or Participant’s personal decision not to attend, not to complete, or not to take part in any part of the Service, unless such absence or non-participation is caused by reasons attributable to the Provider.
6. Booking and Cancellation Rights
The Client may book a Service through the Website, booking platform or any other method accepted by the Provider.
The payment conditions for each Service are stated on the relevant product page, camp page or booking page. Depending on the specific Service, the Client may be required to pay either the full price or a Deposit at the time of booking.
Some Services may require manual confirmation by the Provider. In such cases, the booking may first be marked as Pending. A Pending Booking means that the Provider has received the booking request and the required payment according to the conditions of the selected Service, but the Service itself is not yet confirmed.
A booking is considered confirmed only when the Provider updates the booking status to Confirmed or otherwise sends written confirmation to the Client.
If the selected Service requires a minimum number of Participants, this requirement will be stated on the relevant product page, camp page or booking page. If the minimum number of Participants is not reached, the Provider may cancel the Service.
If the selected Service requires payment of a Remaining Balance, the Provider will send the Client a separate payment request or payment instructions. If the Client does not pay the Remaining Balance within the required deadline, the Provider may cancel the booking, unless another arrangement has been agreed in writing.
The Client may cancel the booking before the Service starts by sending a written cancellation request to the Provider by email.
If the Provider cancels the Service before it starts, if the Service is not confirmed, or if the Service does not take place for reasons not attributable to the Client or Participant, the refund will be handled in accordance with the Refund Policy.
If the Client cancels the booking before the Service starts, the refund will be handled in accordance with the Refund Policy, the Specific Conditions of the selected Service and applicable law.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding third-party expenses, including flights, accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
7. Services Included in the Programme
The Services included in each Programme are only those expressly stated on the relevant product page, camp page, booking page, booking confirmation or other written communication from the Provider.
Depending on the specific Service booked by the Client, the Programme may include one or more of the following:
1. Organised riding sessions;
2. Technical feedback;
3. Video analysis;
4. Educational explanations and demonstrations;
5. Resort orientation;
6. Route suggestions;
7. Group management;
8. Safety-related guidance;
9. Organisational support connected with the selected Service;
10. Other services expressly stated in the Specific Conditions of the selected Service.
The exact number of days, daily schedule, meeting point, location, riding level, Service format and included items are stated in the Programme and Specific Conditions of the selected Service.
The Provider may adjust the daily Programme, riding areas, exercises, routes, schedule or format where reasonably necessary due to weather conditions, snow conditions, safety reasons, resort restrictions, group level, Activity Leader assessment or other circumstances affecting the safe and appropriate delivery of the Service.
8. Services Not Included in the Programme
Unless expressly stated otherwise in the Programme, product page, camp page, booking page or booking confirmation, the following services and expenses are not included in the Service price:
1. Flights;
2. Accommodation;
3. Airport transfers;
4. Local transport;
5. Bus or train tickets;
6. Lift passes or ski passes;
7. Equipment rental;
8. Insurance;
9. Meals and drinks;
10. Entertainment and après-ski activities;
11. Visa, passport or entry-related expenses;
12. Medical expenses, rescue expenses or evacuation costs;
13. Personal expenses;
14. Any other third-party services not expressly included in the selected Service.
The Client and each Participant are responsible for arranging and paying for all services and expenses that are not expressly included in the selected Service.
If the Provider provides recommendations, links, contacts or general information regarding accommodation, transport, equipment rental, insurance, restaurants, resort services or other third-party services, such information is provided for convenience only. These third-party services are not part of the Service unless they are expressly included in the Programme and paid directly to the Provider.
9. Primary Obligations of the Participant
The Participant is responsible for ensuring that they meet the riding level, physical condition, health requirements, equipment requirements and other participation requirements stated in the Programme and Specific Conditions of the selected Service.
The Participant must provide accurate and complete information requested by the Provider, including information about their riding level, previous experience, health limitations, injuries, equipment and any other circumstances that may affect their safe participation in the Service.
The Participant is responsible for assessing their own ability to participate safely and must not take part in any exercise, terrain, trick, speed, route or riding situation that they do not feel able to perform safely.
The Participant must follow all safety-related guidance and organisational instructions provided by the Activity Leader, as well as all resort rules, lift rules, slope signs and general mountain safety practices.
The Participant must wear a helmet while participating in any skiing or snowboarding activity connected with the Service.
The Participant must have valid Personal Accident Insurance covering skiing or snowboarding activities and, where applicable, mountain rescue and helicopter evacuation.
The Participant is responsible for using suitable and properly maintained equipment appropriate for the selected Service, snow conditions, resort conditions and their own riding level.
The Participant must arrive on time at the agreed meeting point and follow the schedule and organisational instructions provided by the Provider or Activity Leader.
The Participant must behave respectfully towards the Provider, Activity Leaders, other Participants, resort staff, local residents and other slope users.
The Participant must not participate in skiing, snowboarding or mountain activities while under the influence of alcohol, drugs or any substance that may affect their coordination, judgement or ability to participate safely.
If the Participant fails to comply with safety-related guidance, organisational instructions, resort rules, equipment requirements, insurance requirements or conduct rules, the Provider may refuse participation, suspend participation or terminate the Participant’s participation in the Service where reasonably necessary for safety, organisational or legal reasons.
10. Travel Documents and Entry Requirements
The Client and each Participant are responsible for arranging and carrying all documents required for travel and participation in the selected Service, including passports, identity documents, visas, residence permits, vaccination certificates, insurance documents and any other documents required by the destination country, transit country, resort, transport provider or applicable authorities.
The Client and each Participant are responsible for checking and complying with all entry, visa, passport, residence, health, customs and travel requirements applicable to their nationality, residence status, destination and route of travel.
The Provider is not responsible for the Client’s or Participant’s inability to travel, enter a country, cross a border, use transport, access accommodation or participate in the Service due to missing, invalid or insufficient documents, visa refusal, entry refusal, travel restrictions or other requirements imposed by authorities or third-party providers.
The Client and each Participant are responsible for arranging and paying for their own travel to and from the location of the Service, unless transport is expressly included in the selected Service and paid directly to the Provider.
Any cancellation or refund of payments made to the Provider will be handled in accordance with this Agreement, the Refund Policy and the Specific Conditions of the selected Service. The Provider is not responsible for refunding third-party expenses, including flights, accommodation, transport, insurance, lift passes or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
11. Use of Personal Protective Equipment
The Participant is required to wear a helmet during all skiing, snowboarding and mountain activities connected with the Service.
The Participant is responsible for using suitable and properly maintained equipment appropriate for their riding level, the selected Service, snow conditions, weather conditions and resort rules.
Where the Programme or Activity Leader requires specific protective or safety equipment for a particular activity, terrain or condition, the Participant must use such equipment in order to participate.
If the Participant does not have the required protective or safety equipment, the Provider or Activity Leader may refuse or suspend the Participant’s participation in the relevant part of the Service where reasonably necessary for safety reasons.
The Provider is not responsible for injuries, accidents, losses or damages caused by the Participant’s failure to use required protective equipment, use of unsuitable equipment, incorrect equipment setup or equipment failure, unless such failure is directly attributable to the Provider.
12. Alcohol Consumption, Conduct and Safety Rules
The Participant must not take part in skiing, snowboarding, riding sessions, mountain activities or any safety-sensitive part of the Service while under the influence of alcohol, drugs or any substance that may affect coordination, judgement, reaction time or the ability to participate safely.
The Provider or Activity Leader may refuse, suspend or terminate the Participant’s participation in the Service if, in their reasonable opinion, the Participant is under the influence of alcohol, drugs or any substance that may create a safety risk for the Participant, other Participants, the Activity Leader, resort staff or other slope users.
The Participant must follow all safety-related guidance and organisational instructions provided by the Activity Leader, as well as all resort rules, lift rules, slope signs and general mountain safety practices.
The Participant must behave respectfully towards the Provider, Activity Leaders, other Participants, resort staff, local residents and other slope users.
The Participant must not behave in a way that creates a safety risk, disrupts the Programme, damages property, violates resort rules or negatively affects other Participants or third parties.
If the Participant fails to comply with safety-related guidance, organisational instructions, resort rules or conduct requirements, the Provider or Activity Leader may refuse, suspend or terminate the Participant’s participation in the Service where reasonably necessary for safety, organisational or legal reasons.
The Participant is responsible for any injuries, losses, damages, fines, penalties or third-party claims caused by their own unsafe, unlawful, disrespectful or irresponsible behaviour.
13. Termination of the Agreement by the Provider
The Provider may cancel, refuse, suspend or terminate the Service, or the Participant’s participation in the Service, where reasonably necessary for safety, organisational, legal or operational reasons.
The Provider may cancel the Service before it starts if the Service cannot take place due to insufficient Participants, weather conditions, snow conditions, resort restrictions, lift closures, Activity Leader availability, illness or injury of the Activity Leader, Force Majeure or other circumstances beyond the Provider’s reasonable control.
If the Provider cancels the Service before it starts, the Client will receive a full refund of the amount paid directly to the Provider for that Service, unless another solution has been agreed with the Client.
Where possible, the Provider may offer alternative dates, an alternative Service, credit for a future Service or another suitable solution. The Client is not obliged to accept an alternative solution unless they agree to it in writing.
The Provider or Activity Leader may refuse, suspend or terminate the Participant’s participation in the Service if the Participant fails to comply with safety-related guidance, organisational instructions, resort rules, equipment requirements, insurance requirements, conduct requirements or any other essential participation requirements.
The Provider or Activity Leader may also refuse, suspend or terminate the Participant’s participation if the Participant’s behaviour creates a safety risk, disrupts the Programme, negatively affects other Participants, violates resort rules, or makes the safe and appropriate delivery of the Service unreasonable.
If the Provider terminates the Participant’s participation due to the Participant’s breach of this Agreement, unsafe behaviour, failure to follow safety-related guidance or failure to meet essential participation requirements, any refund will be handled in accordance with this Agreement, the Refund Policy, the Specific Conditions of the selected Service and applicable law.
Nothing in this section limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
14. Termination of the Agreement by the Client or Participant
The Client may cancel the booking before the Service starts by sending a written cancellation request to the Provider by email.
If the Client cancels the booking before the Service starts, any refund will be handled in accordance with the Refund Policy, the Specific Conditions of the selected Service and applicable law.
The Participant may stop participating in the Service at any time if they do not feel safe, physically able, medically fit or comfortable continuing the activity. The Participant must inform the Activity Leader as soon as reasonably possible.
If the Client or Participant chooses not to attend, arrives late, leaves early, misses part of the Programme or decides not to participate in any part of the Service for reasons not attributable to the Provider, any refund will be handled in accordance with this Agreement, the Refund Policy, the Specific Conditions of the selected Service and applicable law.
The Provider may, at its discretion, offer a voluntary refund, partial refund, alternative date, credit or other suitable solution, even where the Client or Participant is not legally entitled to such a solution.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding third-party expenses, including flights, accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
Nothing in this section limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
15. Refund Policy
This Refund Policy applies only to payments made directly to the Provider for the selected Service.
If the Provider cancels the Service before it starts, if the Service is not confirmed, or if the Service does not take place for reasons not attributable to the Client or Participant, the Client will receive a full refund of the amount paid directly to the Provider for that Service, unless another solution has been agreed with the Client.
Where possible, the Provider may offer the Client an alternative date, an alternative Service, credit for a future Service or another suitable solution. The Client is not obliged to accept an alternative solution unless they agree to it in writing.
If the Client cancels the booking more than 14 calendar days before the start date of the Service, the Client will receive a full refund of the amount paid directly to the Provider for the selected Service, minus reasonable administrative expenses, including but not limited to bank fees, payment processing fees, booking service fees and other non-refundable service commissions.
If the Client cancels the booking 14 calendar days or less before the start date of the Service, the Client will receive a refund of 50% of the amount paid directly to the Provider for the selected Service, unless another solution has been agreed with the Client or unless the Specific Conditions of the selected Service state otherwise.
The Provider may, at its discretion, offer a more favourable solution to the Client, including a higher refund, a full refund, alternative dates, credit for a future Service or another suitable arrangement.
If the Client or Participant does not attend, arrives late, leaves early, misses part of the Programme or chooses not to participate in any part of the Service for reasons not attributable to the Provider, any refund will be handled in accordance with this Agreement, the Specific Conditions of the selected Service and applicable law.
If the Participant’s participation is refused, suspended or terminated due to unsafe behaviour, failure to follow safety-related guidance, failure to meet essential participation requirements, lack of required protective equipment, lack of required insurance, violation of resort rules or other breach of this Agreement, any refund will be handled in accordance with this Agreement, the Specific Conditions of the selected Service and applicable law.
Refunds apply only to payments made directly to the Provider for the selected Service. The Provider is not responsible for refunding or compensating third-party expenses, including but not limited to flights, accommodation, transport, lift passes, equipment rental, insurance, meals, visa costs or other personal expenses, unless such services were expressly included in the selected Service and paid directly to the Provider.
Refunds will be processed to the original payment method where possible, or by another method agreed between the Provider and the Client.
The Provider will make reasonable efforts to process refunds within 14 calendar days from the date of cancellation confirmation or refund approval.
Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.
16. Liability
The Provider is responsible for providing the selected Service with reasonable care and skill, in accordance with the Programme, the Specific Conditions and the information stated on the relevant product page, camp page, booking page or booking confirmation.
The Provider’s responsibility is limited to the Service and included items expressly stated in the Programme or Specific Conditions of the selected Service.
The Provider is not responsible for third-party services or expenses that are not expressly included in the selected Service and paid directly to the Provider, including but not limited to flights, accommodation, transport, lift passes, equipment rental, insurance, meals, resort services or other personal expenses.
The Client and each Participant acknowledge that skiing, snowboarding, freestyle riding, carving, off-piste terrain, variable snow conditions and mountain activities involve inherent risks. These risks may include falls, collisions, injuries, changing weather, poor visibility, icy or uneven snow, lift incidents, actions of other slope users, equipment failure and other risks connected with winter sports and mountain environments.
The Participant is responsible for assessing their own riding level, physical condition, health, equipment, insurance coverage and ability to participate safely.
The Provider and Activity Leaders are not responsible for injuries, losses, damages or accidents caused by the Participant’s own actions, failure to follow safety-related guidance or organisational instructions, incorrect assessment of their own ability, unsuitable equipment, lack of required insurance, violation of resort rules or participation in activities outside the organised Programme.
The Provider does not guarantee a specific riding result, technical progress, performance outcome or personal achievement from participation in the Service.
To the maximum extent permitted by applicable law, the Provider and Activity Leaders shall not be liable for indirect, incidental, consequential or economic losses, including but not limited to loss of profit, loss of opportunity, travel costs, accommodation costs or other personal expenses.
Nothing in this Agreement excludes or limits liability for any matter where such exclusion or limitation is not permitted by applicable law.
If any limitation of liability in this Agreement is found to be unenforceable, the remaining provisions shall continue to apply to the greatest extent permitted by applicable law.
17. Changes at the Request of the Client or Participant
The Client may request a change to their booking by contacting the Provider by email.
Requested changes may include a change of date, Service, Participant details or other booking details, where such changes are possible.
The Provider is not obliged to accept every change request. Any change is subject to availability, the requirements of the selected Service, group level, organisational conditions and the Provider’s written confirmation.
If a requested change creates additional costs, the Client is responsible for paying such costs before the change is confirmed.
Changes requested after the Service has started may not be possible and remain at the Provider’s discretion.
18. Transfer of Registration
The Client may request to transfer their place in the selected Service to another person by contacting the Provider by email.
The replacement Participant must meet the riding level, health, equipment, insurance and other participation requirements of the selected Service.
The transfer is valid only after written confirmation by the Provider.
The Client and the replacement Participant are responsible for any additional costs, administrative expenses or payment differences arising from the transfer.
The Provider may refuse the transfer if the replacement Participant does not meet the requirements of the selected Service, if the request is made too late, or if the transfer is not reasonably possible for organisational, safety or legal reasons.
19. Price Adjustment
The price of each Service is stated on the relevant product page, camp page or booking page at the time of booking.
Once the booking is confirmed, the price paid for the selected Service will not be increased by the Provider, unless the Client later requests changes that create additional costs.
Prices for third-party services, including accommodation, transport, lift passes, equipment rental, insurance, meals or other personal expenses, are not controlled by the Provider and may change independently.
The Client and each Participant are responsible for paying any third-party costs that are not expressly included in the selected Service.
20. Assistance
The Provider and Activity Leader may provide reasonable assistance to the Client or Participant during the Service where appropriate and possible.
Such assistance may include organisational support, general resort orientation, information about meeting points, schedule changes, safety-related guidance or general information about local services.
The Provider is not responsible for arranging or paying for medical care, transport, accommodation, replacement travel, rescue services or other third-party services, unless such services are expressly included in the selected Service and paid directly to the Provider.
If the Client or Participant requires emergency assistance, medical assistance, mountain rescue or other urgent support, they should contact the relevant local emergency services, resort staff, ski patrol, insurance provider or competent authority.
21. Taxes, VAT and Invoicing
The tax and VAT treatment of each Service is determined in accordance with the applicable tax rules, including the Provider’s tax status, the nature of the Service, the place of supply, the status of the Client and any applicable exemption or non-application rules.
Unless otherwise stated on the relevant product page, booking page, payment request, invoice or receipt, the price shown for the selected Service is the total price payable by the Client to the Provider for that Service.
Where VAT is not charged by the Provider, this may be due to an applicable VAT exemption regime, non-application of VAT, place of supply rules or another applicable tax rule. The relevant legal basis will be stated on the invoice, receipt or other tax document issued by the Provider where required by law.
If VAT or any other tax becomes applicable to a specific Service, this will be reflected in the relevant product page, booking page, payment request, invoice, receipt or other tax document issued by the Provider.
The Provider may issue invoices, receipts, corrective documents or other tax documents as required by applicable law.
The Client is responsible for providing accurate billing information where such information is required for invoicing, tax reporting or accounting purposes.
22. Alternative Dispute Resolution
In accordance with Law No. 144/2015 of 8 September, regarding alternative dispute resolution for consumer disputes, the Client may resort to an official Alternative Dispute Resolution entity in the event of a consumer dispute that cannot be resolved directly with the Provider.
The updated list of Alternative Dispute Resolution entities is available on the official Consumer Portal:
https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades
Where applicable, the Client may contact the Alternative Dispute Resolution entity competent for the Provider’s area of establishment or for the nature of the dispute.
The use of an Alternative Dispute Resolution entity does not prevent the Client from using other legal means available under applicable law.
23. Complaints Procedure
If the Client or Participant has any complaint regarding the selected Service, they should contact the Provider as soon as reasonably possible by email:
quicksnowteach@gmail.com
The complaint should include the Client’s name, booking reference, selected Service, date of the Service, a clear description of the issue and any relevant supporting information.
The Provider will review the complaint and make reasonable efforts to respond within a reasonable period.
The submission of a complaint does not limit any mandatory consumer rights or other legal remedies available to the Client under applicable law.
24. Governing Law
This Agreement is governed by the laws of Portugal, without prejudice to any mandatory consumer protection rights that may apply under the laws of the Client’s country of residence.
Nothing in this Agreement limits any mandatory rights that cannot be excluded or restricted under applicable law.
